Driver Support Agent

Responsibilities

• Answer phone calls from drivers, record and solve problems
• Explain paychecks with regard to deductions and amounts
• Resolve any errors that might have occurred
• Research settlement pay issues on Owner/Operator settlements
• Issue advances to drivers for company expense and personal money
• Answer phone calls from drivers and advise them on fuel locations, cash fuel, and authorization number for emergency fuel
• Afford assistance drivers in person or over the phone by ordering registrations, licenses, or permits, and answering questions regarding permit requirements
• Order and cancel toll passes from states as needed
• Answer toll calls from drivers, terminals, or state agencies
• Perform other related duties as assigned by supervisory personnel
• Timely and regular attendance according to the scheduled shift as determined by supervisory personnel

Qualifications

• High school graduate or equivalent certification
• One to two years of customer service in a phone center environment preferred
• Six months of experience within the truckload segment of the transportation industry preferred
• One year with the AS400 system experience preferred
• One to two years of typing and data entry experience preferred
• Knowledge of Microsoft Windows including Word and Excel
• Knowledge of AS400 system is a plus
• Alphanumeric data entry skills of 5,000 kph with a 10% error rate or less
• Ability to communicate in a calm, courteous, and professional manner
• Ability to handle stressful situations
• Knowledge of United States geography
• High degree of accuracy and good organizational skills

Benefits

We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.