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Driver Services Call Center - Administrative Assistant II (Remote)

Colorado Department of Revenue · Denver, CO · 2 days ago
AdministrativeFull-time

About the role

The Division of Motor Vehicles (DMV) provides services used by nearly every citizen of the State. Colorado citizens utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.

Responsibilities

  • The ideal applicant brings their customer service experience and their strong attention to detail to this job every day to ensure comprehensive information exchange, provided in a thorough, professional manner with every support transaction.
  • This position researches, updates and corrects driver records.
  • Duties Include But Are Not Limited To:
    • Data entry into databases and spreadsheets;
    • Provide customer service via telephone or in-person to external stakeholders and customers;
    • Translate and clarify Colorado Motor Vehicle statutes, department administrative procedures, and policy to customers;
    • Determine the effect of statutory law on a driving record and use experience and reasoning to determine the best approach for the possible courses of action in response to division notices, restraints, or general licensing issues;
    • Advise customers as to the fee, documentation, and testing requirements;
    • Provide and instruct customers in identifying and acquiring the mandatory forms to accomplish the desired action(s);
    • Access the spreadsheet to determine the current location of a requested file; if still on hard copy, pull paper documents, scan copies, and return originals to their proper location;
    • file and other retrievals as required.

Candidates should have well-developed telephone customer service skills. This is a remote position that is primarily tasked with performing work duties via flex-place (aka telework, work-from-home arrangements) with infrequent on-site visits, including the office at 2829 W Howard Place, Denver, CO 80204.

Requirements

Experience Only: Two (2) years of relevant experience in General Clerical and/or Call Center Customer Service work experience. General Clerical Work Experience Is Typically Performed By Office Clerks And/or Administrative Assistants This Includes, But Is Not Limited To Tasks Such As Experience providing exceptional customer service in the call center and/or online; interfacing with a variety of people from many levels within the organization and community. Data Entry including: entering information into a program or database (appointments, contact information, customer records) Regular, daily work responsibilities utilizing equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint), Google Apps, etc.) Regular, daily work responsibilities utilizing computer systems, scanners, printers, copiers, fax machines and other technologies Typing professional emails, letters, reports, briefings, forms, memoranda, etc. Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports In order to be considered for this position, your general clerical and/or call center Customer Service experience must be documented on your application. (Part-time experience will be pro-rated.)

Qualifications

A combination of related secondary education in Business Administration, Accounting, Public Administration, Political Science, or similar field and/or relevant experience in General Clerical and/or Call Center work experience equal to two (2) years Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.

Preferred Qualifications

  • Excellent Customer Service skills
  • Two plus years working in a complex, high volume Call Center.
  • Experience working with sensitive information of a confidential nature.
  • Career progression in a general clerical and/or customer service position.
  • Bi-lingual (Spanish speaking) candidates preferred

Conditions of Employment

  • Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
  • All personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.
  • Final candidates must also complete a successful background investigation and reference check prior to appointment.
  • Certain positions based on duties may require scheduled background investigations.

Supplemental Information

  • Equity, Diversity, and Inclusion Compliance
  • The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.

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