Driver License Technician Trainee (Parker)

Description of Job

The Division of Motor Vehicles (DMV) has a job opportunity for someone who is passionate about leading teams, developing strategic goals and priorities, and driving results. We want to tap into your love of making an impact for our customers and our remarkable employees who make a difference every day all over Colorado.

This position reports onsite at the Parker Driver License Office, located at 17924 Cottonwood Dr, Parker CO 80134. May be required to travel and work between multiple Driver License Offices.

Primary Duties

• Interact with customers as the primary point of contact.
• Communicate with customers about their needs, eligibility, and ensure compliance.
• Assess the applicant's behavior and source documents and exercise first-line decision-making related to acceptability of source documents, proof of identity, suspected fraud, medical requirements, etc.
• Process computer-generated driver's license, identification documents and hearing requests.
• Administer written, oral, automated testing and grade examinations for all classes of commercial, standard and motorcycle licenses and permits.
• Qualify applicants for a driver's license and Colorado ID card by determining applicant's needs and eligibility.
• Assess authenticity of documentation by comparing applicant's statements with available data.
• Collect and account for money received for all documents issued. (This includes maintaining a cash drawer, counting cash, and balancing receipts)

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

• Residency Requirement: This posting is only open to residents of the State of Colorado at the time of submitting your application.
• Class Code & Classification Description: MINIMUM QUALIFICATIONS: Must meet one of the following or any combination of experience/education to meet the minimum (MQ) qualifications:
• Option 1: 1 year of experience in a customer service role.
• OR Option 2: College or university coursework in Business Administration, Accounting, Public Administration, Management, Information Technology, or similar field may substitute for the required experience on a year-for-year basis.
• Note: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.
• Preferred Qualifications: The ideal candidate will possess the following skills:
• State experience in a work environment in which laws, rules, and regulations are put into place
• Customer service skills utilizing conflict resolution techniques
• Problem solving skills
• Demonstrated written communication, computer and data entry skills
• Prior work in a high stress environment maintaining a professional attitude
• Collaboration and teamwork skills
• Prior work in accounting, counting cash, and balancing receipts

Driver License Systems Fundamentals (DLF Certification)

Newly hired (or transferred) Driver License Technician Trainees are designated "in training" for the first year in this position. Driver License Technician Trainees receive Driver License Fundamentals (DLF) training and regular DLF skills evaluations. Before completing one year in position Driver License Technician Trainees are required to complete DLF Certification. After one year in the position, the Trainee may be reallocated to a Technician II. Failure to achieve DLF Certification during the first year in position may result in removal from position and possible termination of employment.

Conditions of Employment with the CDOR

• Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
• As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.
• Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Minimum Qualification Screening

• A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying.
• Only complete applications submitted before the closing date of this announcement will be reviewed.

Email Address

• All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

Appeal Rights

• An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.
• As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.
• Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative.
• This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgment of the Department’s action.

Supplemental Information

• Equity, Diversity, and Inclusion Compliance: The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.
• The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.
• The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.
• The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.
• The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.