Driver License Technician Trainee (Aurora)

About the role

The Division of Motor Vehicles (DMV) seeks a passionate individual to lead teams, develop strategic goals, and drive results. Ideal candidates will have a passion for making an impact for Colorado’s customers and employees.

Responsibilities

• Interact with customers as the primary point of contact.
• Communicate with customers about their needs, eligibility, and ensure compliance.
• Assess the applicant's behavior and source documents and exercise first-line decision-making related to acceptability of source documents, proof of identity, suspected fraud, medical requirements, etc.
• Process computer-generated driver's license, identification documents and hearing requests.
• Administer written, oral, automated testing and grade examinations for all classes of commercial, standard and motorcycle licenses and permits.
• Qualify applicants for a driver's license and Colorado ID card by determining applicant's needs and eligibility.
• Assess authenticity of documentation by comparing applicant's statements with available data.
• Collect and account for money received for all documents issued.

Requirements

This position requires sitting and standing for long periods throughout the day. The successful candidate will report onsite at the Aurora Driver License Office, located at 14391 E 4th Ave, Aurora, CO 80011. May be required to travel and work between multiple Driver License Offices.

Qualifications

• Must meet one of the following or any combination of experience/education to meet the minimum (MQ) qualifications:
• Option 1: 1 year of experience in a customer service role.
• Option 2: College or university coursework in Business Administration, Accounting, Public Administration, Management, Information Technology, or similar field may substitute for the required experience on a year-for-year basis.

Preferred Qualifications

• State experience in a work environment in which laws, rules, and regulations are put into place.
• Customer service skills utilizing conflict resolution techniques.
• Problem solving skills.
• Demonstrated written communication, computer and data entry skills.
• Prior work in a high stress environment maintaining a professional attitude.
• Collaboration and teamwork skills.
• Prior work in accounting, counting cash, and balancing receipts.
• Driver License Systems Fundamentals (DLF Certification).

Skills

• State experience in a work environment in which laws, rules, and regulations are put into place.
• Customer service skills utilizing conflict resolution techniques.
• Problem solving skills.
• Demonstrated written communication, computer and data entry skills.
• Prior work in a high stress environment maintaining a professional attitude.
• Collaboration and teamwork skills.
• Prior work in accounting, counting cash, and balancing receipts.
• Driver License Systems Fundamentals (DLF Certification).

Benefits

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.

Pay

The pay range for this position is $25.67 to $42.77 per hour.

Schedule

The schedule for this position is typically Monday through Friday, 8:00 AM to 5:00 PM.