Driver License Examiner Assistant (Dublin)

About the role

This role is focused on serving customers at PennDOT Driver License Centers and supporting safe and accurate processing of driver license applications. It involves reviewing documents, assisting applicants, completing data entry, and helping customers understand licensing requirements.

Responsibilities

• Customer Assistance: Greet applicants, verify identification documents, and provide forms and guidance based on customer needs
• Knowledge Testing: Administer vision screenings and standardized knowledge tests to assess applicant readiness
• Data Processing: Enter applicant information, test results, and licensing details accurately into online systems
• Service Guidance: Explain licensing requirements, REAL ID rules, commercial license steps, and renewal or replacement procedures
• Problem Resolution: Respond to public questions, address concerns, and produce restoration requirement letters when appropriate
• Policy Compliance: Follow customer service policies, REAL ID regulations, fee waiver guidelines, and Title VI requirements

Qualifications

Minimum Experience and Training Requirements: One year of experience obtaining, evaluating, and providing information to the public.

Requirements

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.
• A conditional offer of employment will require submission of criminal history reports. This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

Schedule

• Full-time employment, 40 hours/week
• Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch
• Overtime and travel to other driver license centers may be required as necessary
• Telework: You will not have the option to telework in this position

Pay

In some cases, the starting salary may be non-negotiable.

Application and exam information

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted.
• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only.
• You must provide complete and accurate information or your score may be lower than deserved or you may be disqualified.
• You may only apply/test once for this posting. Your results will be provided via email.

Veterans and accommodations

• Pennsylvania law (51 Pa. C.S.7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
• Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals).
• If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

This response is AI-generated, for reference only.