Driving Examiner

Job Duties

• Conduct driver license examinations, including automobile, motorcycle, and CDL knowledge, skills, and road tests
• Evaluate applicant performance and determine eligibility
• Verify identity, citizenship, residency, and immigration documents
• Review records and utilize fraud detection tools to ensure authenticity and compliance with federal and state requirements
• Process driver licenses, permits, and identification cards
• Enter and maintain records in motor vehicle databases
• Ensure accuracy and confidentiality of information
• Provide customer service by explaining licensing requirements, testing procedures, driving privileges, restrictions, appeals processes, and agency policies to applicants and the public
• Perform office operations including cash handling, inventory control, equipment troubleshooting, opening/closing procedures, facility readiness, and coordination with support staff and vendors
• Perform other duties as assigned and within the scope of the classification

Requirements / Qualifications

• Experience working with the public in a customer service capacity or working with motor vehicle laws
• Preferred qualifications include experience providing customer service in a public-facing environment; experience handling cash transactions and maintaining accurate records; familiarity with state motor vehicle laws, licensing procedures, or regulatory requirements; experience reviewing documents for accuracy and completeness; proficiency with computer systems and data entry; experience working in a fast-paced office environment; bilingual communication skills; and a demonstrated ability to remain calm and professional when interacting with diverse customers in challenging situations
• A valid driver's license and maintain an acceptable driving record
• Completion of agency-provided training, including Driver License Examiner certification, fraud detection training, and defensive driving coursework
• The position requires regular interaction with the public, the ability to maintain confidentiality of sensitive information, and the ability to work both independently and collaboratively in a team environment
• Occasional travel between testing locations may be required
• Candidates must be dependable, detail-oriented, and committed to providing excellent customer service while ensuring compliance with state and federal licensing requirements

Knowledge, Skills, & Abilities

• Basic knowledge of customer service principles and practices, as well as familiarity with computer systems and office software
• Strong customer service and verbal and written communication skills to effectively assist applicants and explain licensing requirements
• The ability to communicate professionally with the public, work independently and as part of a team, and conduct road tests safely and objectively
• The ability to lift and transport equipment weighing up to 50 pounds and work outdoors in various weather conditions

Benefits

• We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life

Equal Opportunity Statement

• The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging
• We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status or genetics