Driver Lead

About the role

The Specialist, Delivery Lead is responsible for the efficient delivery of all customer products and will lead and direct the Delivery Specialists. This position emphasizes customer service, organization, and the ability to direct the work of others. Familiarity with route balancing, RACE, MS Word, and MS Excel is required. May also oversee Desktop Delivery Specialists.

Responsibilities

• Provide training and coaching to new and existing Delivery Specialists.
• Provide technical training and problem-solving resources.
• Provide input for performance reviews.
• Assist management with vehicle safety and building security issues.
• Allocate resources to ensure timely deliveries as defined by customer requirements and expectations.
• Communicate customer feedback to appropriate supervisory personnel.
• Develop and contribute ideas for operational improvements utilizing LEAN practices.
• Ensure the proper completion of all required paperwork.
• Assist management with route design, balancing, and dispatch, including training and follow-up of driver and vehicle safety, as well as State and Federal Department of Transportation (DOT) compliance.
• Assume supervisory functions in the absence of direct manager or supervisor.
• Assist with delivery operations as a route back-up driver when necessary.
• Adhere to established Standard Operating Procedures.
• Perform driver safety checks as needed for follow-up and/or retraining.
• Participate in Safety Committee and conduct Tier 1 meetings.
• Assist in meetings with new customers and for onsite visits.

Requirements

• High School diploma or equivalent education preferred.
• Minimum 3 years of experience in a related field.
• At least two years of Delivery experience preferred.
• Supervisory or Leadership experience preferred.
• Knowledge of systems, tools, and/or processes in a delivery environment preferred.
• CDL may be needed in states where required.
• Computer skills preferred; valid driver license.
• Clean driving record.
• Class B Commercial Driver’s License (CDL), only required for operating delivery vehicles exceeding 26,000 lb. Gross Vehicle Weight (GVW).
• Department of Transportation (DOT) qualification.
• Familiarity with computer and other transportation systems preferred; GIS computer programs preferred.
• Ability to communicate both verbally and in writing using the English language (English competency).
• Ability to represent the company professionally when making customer deliveries.
• Good job performance and behavior as measured through indicators such as teamwork, attendance, customer service, and productivity.
• Basic product knowledge.
• Knowledge of operation of power/mobile equipment.
• Ability to understand addition, subtraction, multiplication, and division.
• Geographical knowledge of the delivery service area.
• Demonstrate a commitment to core company values.
• Ability to transport single cartons up to 75 pounds.
• Ability to use manual pallet jacks to transport pallets of products up to 2,500 pounds.
• Ability to work in all seasons due to varied climates.
• Repetitive lifting and/or carrying of products and/or merchandise, repetitive climbing in and out of vehicle.
• Ability to stand on feet for long periods of time, continuous walking, including stairs.
• Ability to read and understand a map.
• Ability to upsell.
• Maintain a professional appearance.

Pay

The salary range for this role is $27.00/hour to $30.00/hour, with adjustments to comply with all state and local minimum wages.

Benefits

The company offers competitive salaries, a benefits package including a 401(k), and opportunities for growth within the organization.