Driver Lead

Shift: Monday–Friday, approximately 11 AM – 7 PM (some flexibility required).

About the role

The Specialist, Delivery Lead is responsible for the efficient delivery of all customer products and leads and directs Delivery Specialists. This position provides hands-on training of new Delivery Specialists, ongoing monitoring and follow-up of all route drivers, and places a strong emphasis on customer service, organization, and the ability to direct the work of others. The Lead Delivery Specialist should be familiar with route balancing and other system functions in RACE, MS Word, and MS Excel. May also be responsible for Desktop Delivery Specialist duties.

Responsibilities

• Provide training and coaching to new and existing Delivery Specialists.
• Provide technical training and problem-solving resources.
• Provide input for performance reviews.
• Assist management with vehicle safety and building security issues.
• Allocate resources to ensure timely deliveries as defined by customer requirements and expectations.
• Communicate customer feedback to appropriate supervisory personnel.
• Develop and contribute ideas and suggestions for operational improvements utilizing LEAN practices.
• Ensure the proper completion of all required paperwork.
• Assist management with route design, balancing, and dispatch, including training and follow-up of driver and vehicle safety as well as State and Federal Department of Transportation (DOT) compliance.
• Assume supervisory functions in the absence of direct manager or supervisor.
• Assist with delivery operations as a route back-up driver when necessary.
• Adhere to established Standard Operating Procedures.
• Perform driver safety checks as needed for follow-up and/or retraining.
• Participate in Safety Committee and conduct Tier 1 meetings.
• Assist in meetings with new customers and for onsite visits.

Requirements

• Clean Motor Vehicle Record (no accidents or incidents in the last 3 years).
• Able to pass a DOT Drug Test and obtain a DOT Medical Card if not already held.
• Route driving experience.
• High School diploma or equivalent education preferred.
• Minimum 3 years of experience in a related field.
• At least two years of delivery experience preferred.
• Supervisory or leadership experience preferred.
• Knowledge of systems, tools, and/or processes in a delivery environment preferred.
• Valid driver’s license.
• Class B Commercial Driver’s License (CDL) required only for operating delivery vehicles exceeding 26,000 lb. Gross Vehicle Weight (GVW).
• Department of Transportation (DOT) qualification.
• Familiarity with computer and transportation systems; GIS computer programs preferred.
• Ability to communicate both verbally and in writing using the English language (English competency).
• Ability to represent the company professionally when making customer deliveries.
• Good job performance and behavior as measured through indicators such as teamwork, attendance, customer service, and productivity.
• Basic product knowledge.
• Knowledge of operation of power/mobile equipment.
• Ability to understand addition, subtraction, multiplication, and division.
• Geographical knowledge of the delivery service area.
• Demonstrate a commitment to OfficeMax core values.
• Ability to transport single cartons up to 75 pounds as needed.
• Ability to use manual pallet jacks to transport pallets of products up to 2,500 pounds.
• Ability to work in all seasons due to varied climates.
• Repetitive lifting and/or carrying of products and/or merchandise, repetitive climbing in and out of vehicle.
• Ability to stand on feet for long periods of time, continuous walking, including stairs.
• Ability to read and understand a map.
• Ability to upsell.
• Maintain a professional appearance.

Pay

Pay range: $27 – $30 per hour depending on experience, plus full benefits.

Benefits

• Competitive salaries.
• 401(k) plan.
• Opportunities to move and grow within the organization.
• Eligibility to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

About The ODP Group

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety

We are committed to maintaining a safe and healthy work environment for our coworkers and customers. All coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.