Driver & Identification Service Center Specialist - Ames

About the role

The focus of a Driver & Identification Service Center Specialist is always the customer. This position is critical to ensure that Iowans get or stay mobile by helping customers obtain required identification documents.

Responsibilities

• Act as a point of contact for customer questions and inquiries through answering phones, conducting driving tests, or issuing licenses and IDs.
• Provide expert knowledge of driver’s license eligibility, licensing requirements, and identification requirements based on the federal REAL ID standards and license issuance, or identification documents off of eligibility.
• Administer and score motorcycle skills, car, truck, passenger, and CDL pre-trip, skills, and road driving examinations.
• Review State and Federal records and database information to determine issuance/non-issuance eligibility.
• Support teammates through knowledge sharing, training, mentoring, etc.

Requirements

• Must possess and maintain a valid, unrestricted, except for corrective lenses, driver's license (minimum of an operator's license).
• Must pass federal and local name-based and fingerprint criminal history background checks.

Qualifications

• Graduation from high school (or GED equivalent), and experience equal to three years of full-time clerical or closely-related work.
• A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes six months of full-time work as a Driver & Identification Service Center Associate.

Skills

• Exceptional customer service skills.
• Expert knowledge of driver’s license eligibility and licensing requirements.
• Ability to administer and score driving tests.
• Strong organizational and multitasking abilities.
• Knowledge of federal and state regulations related to driver’s licenses and identification documents.

Benefits

• Competitive pay and benefits package including health, dental, flexible spending, and life insurance.
• Insurance benefits start the first month following 30 days of employment and costs can be reviewed here.
• Opportunities for professional growth and development.
• Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.
• Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match.
• Optional 401A plan with employer contributions.
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).

Pay

• Details on pay are available on the State of Iowa Employee Benefits Website.

Schedule

• Monday through Friday 8:00 AM to 4:30 PM.
• Occasional in-state travel will be expected along with reporting to various locations as needed.