Driver & Identification Service Center Consultant - Burlington

Responsibilities

• Support the supervisor with daily team coordination and workflow efficiency.
• Serve as a key customer contact by answering questions, issuing licenses/IDs, and conducting drive tests.
• Apply expert knowledge of eligibility requirements, licensing standards, and REAL ID rules to verify identity and issue credentials.
• Administer and score all driving examinations, including motorcycle, car, truck, passenger, and CDL pre-trip, skills, and road tests.
• Review state and federal records to determine issuance decisions and conduct required re-examinations.
• Aid and strengthen the team through training, mentoring, and sharing procedural expertise.

Work Conditions

• Exposure to all weather elements and driving skill levels for an extended period.
• Rain and winter clothing will be provided.
• Hours: Monday through Friday, 8:00 AM to 4:30 PM; Occasional in-state travel will be expected, along with reporting to various locations as needed.

Benefits

• Competitive pay and benefits package including health, dental, flexible spending, and life insurance.
• Insurance benefits start the first month following 30 days of employment, and costs can be reviewed here.
• Opportunities for professional growth and development.
• Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.
• Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match.
• Optional 401A plan with employer contributions.
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).

Requirements Before Hire

• Must possess and maintain a valid, unrestricted, except for corrective lenses, and driver's license (minimum of an operator's license).
• Must pass federal and local name-based and Fingerprint criminal history background checks.

After Hire

• Must obtain and maintain required American Association of Motor Vehicle Administrator certifications.
• Must attend a Motorcycle Rider Education Safety course.
• Attend department training sessions as required.

Training Classes and Time

• Training classes and time will be provided upon hiring.

Notice

• This position is covered under the REAL ID Act of 2005, 49 U.S.C. 30301 note, as further defined in 6 CFR Part 37.
• Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.

Qualifications

• Graduation from an accredited four-year college or university.
• Four years of full-time work experience in public administration (e.g., public sector clerical or managerial work, program oversight, strategic planning, auditing, or law enforcement).
• A total of four years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes experience equal to two years of full-time work within the Motor Vehicle Division of the Iowa Department of Transportation.