Driver & Identification Service Center Specialist - Ankeny

About the role

Join us as a Driver & Identification Service Center Specialist, an essential role that blends customer service and public safety. Through every interaction, you will support our mission at the Iowa Department of Transportation - Making Lives Better Through Transportation and reflect our core values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception.

Responsibilities

• Issuing driver’s licenses and identification documents with accuracy and professionalism.
• Administering and scoring driving examinations, including motorcycle, car, truck, passenger, and CDL pre-trip, skills, and road tests.
• Applying expert understanding of driver eligibility, licensing rules, and REAL ID requirements to verify identity and determine qualification.
• Reviewing state and federal records to determine issuance and non-issuance decisions accurately.
• Completing vision and hearing screenings to ensure applicants meet safety standards.
• Capturing customer photos and signatures for official credentials.
• Serving as a primary point of contact for customer questions and inquiries, delivering excellent service with every interaction.

Work Conditions

• Exposure to all weather elements and driving skill levels for an extended period.
• Rain and winter clothing will be provided.
• Monday through Friday, 8:00 AM to 4:30 PM; occasional in-state travel may be expected, along with reporting to various locations as needed.

Benefits

• Competitive pay and benefits package including health, dental, flexible spending, and life insurance.
• Insurance benefits start the first month following 30 days of employment, and costs can be reviewed here.
• Opportunities for professional growth and development.
• Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.
• Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match.
• Optional 401A plan with employer contributions.
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).

Special Requirements Before Hire

• Must possess and maintain a valid, unrestricted, except for corrective lenses, driver's license (minimum of an operator's license).
• Must pass federal and local name-based and fingerprint criminal history background checks.

After Hire

• Must attend, obtain, and maintain required American Association of Motor Vehicle Administration certifications, a Motorcycle Rider Education Safety course, and department training sessions as required.

Minimum Qualification Requirements

• Graduation from high school (or GED equivalent), and experience equal to three years of full-time clerical or closely-related work.
• A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes six months of full-time work as a Driver & Identification Service Center Associate.