Driver/Intake Specialist (ITS Services)
About the role
We are seeking a reliable and compassionate Driver / Intake Specialist to support our Integrated Treatment Services (ITS) program. This role combines safe client transportation with front-line intake support, helping to triage individuals seeking entry into services. You will play a critical role in ensuring clients are safely transported, welcomed, and connected to care.
What you'll do
- Transportation & Vehicle Responsibilities
- Conduct daily vehicle inspections at the start of each shift
- Ensure assigned vehicle is clean and well-maintained and report any repair needs
- Drive program vehicle safely while adhering to all state and local traffic laws
- Use GPS to plan safe and efficient routes to meet timelines
- Transport clients to appointments, program locations, and other destinations
- Complete pickups and deliveries, including medications, documents, and supplies
- Auxiliary tasks such as assisting clients with entering and exiting the vehicle, ensuring safety and dignity
- Maintain communication with program staff regarding transport updates using a hands-free device
- Perform routine and preventative vehicle maintenance, including detailing
- Complete inventory reports for transported goods and supplies
- Manage company gas credit card and submit receipts weekly
- Intake & Client Support Responsibilities
- Assist with triaging individuals seeking entry into ITS services
- Support intake processes and ensure a welcoming, respectful experience for clients
- Properly conduct and administer drug screenings upon client return to the program, as needed
- Safely handle and transport medications in accordance with program protocols
- Maintain accurate documentation related to transportation and intake activities
- Additional Duties
- Use program-issued cell phone for calls, texts, and email communication
- Work occasional limited overtime, as needed
- Perform other related duties as assigned
Qualifications
- High School Diploma or GED required
- Valid Massachusetts Driver’s License with a strong record of safe driving
- Ability to demonstrate compassion and professionalism when working with individuals in recovery
- Commitment to working in a multicultural environment with a strong customer service orientation
- Comfortable using mobile technology (calls, text, email, GPS)
- Spanish Bilingual candidates are strongly encouraged to apply
Schedule
Full-time: Monday to Friday 2pm to 10pm
What we offer:
Casa Esperanza Benefits Package:
- Compensation: $21.00 per hour
- 401(k) Retirement Plan: All eligible employees may elect to participate after 1 year of service. Casa Esperanza, Inc. will match a contribution of up to 6% of your annual salary
- Holiday Pay (12 days per year + 1 floating holiday)
- Paid Time Off (PTO) - 18 days year one, 20.5 days at year two, 23 days at year five
- Sick Pay - 10 paid days per year
- Long- / Short-Term Disability
- Paid by Company Life Insurance
- Health Insurance (Medical, Dental, Vision)
- Health Reimbursement Arrangement (HRA)
- FSA/DCA (Flexible Spending Account & Dependent Care)
- ComPsych Guidance Resources - EAP
- Education Opportunities
- Tuition Remission
- Employee Ticket at Work (Discounts for Entertainment, travel, movies; etc.)
- Career Advancement Opportunities
- Increased Salary for Credentials
- and more...
Physical & Mental Requirements
While performing the duties of this job, the employee is regularly required to walk, stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception.
Casa Esperanza’s EEO Statement
Casa Esperanza, Inc. values its diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply.
The pay range for this role is:
21 - 21 USD per hour (Conexiones)