Driver & Identification Service Center Consultant - Davenport

Responsibilities

• Support the supervisor with daily team coordination and workflow efficiency.
• Serve as a key customer contact by answering questions, issuing licenses/IDs, and conducting drive tests.
• Apply expert knowledge of eligibility requirements, licensing standards, and REAL ID rules to verify identity and issue credentials.
• Administer and score all driving examinations, including motorcycle, car, truck, passenger, and CDL pre-trip, skills, and road tests.
• Review state and federal records to determine issuance decisions and conduct required re-examinations.
• Aid and strengthen the team through training, mentoring, and sharing procedural expertise.

Work Conditions

• Exposure to all weather elements and driving skill levels for an extended period.
• Rain and winter clothing will be provided.
• Hours: Monday through Friday, 8:00 AM to 4:30 PM; Occasional in-state travel will be expected, along with reporting to various locations as needed.

Requirements Before Hire

• Must possess and maintain a valid, unrestricted, except for corrective lenses, and driver's license (minimum of an operator's license).
• Must pass federal and local name-based and Fingerprint criminal history background checks.

After Hire

• Must obtain and maintain required American Association of Motor Vehicle Administrator certifications.
• Must attend a Motorcycle Rider Education Safety course.
• Attend department training sessions as required.

Training Classes and Time

• Training classes and time will be provided upon hiring.

Workplace Information

• Competitive pay and benefits package including health, dental, flexible spending, and life insurance.
• Insurance benefits start the first month following 30 days of employment, and costs can be reviewed here.
• Opportunities for professional growth and development.
• Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.
• Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match.
• Optional 401A plan with employer contributions.
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).

Benefits

• State of Iowa Employee Benefits and costs at the State of Iowa Employee Benefits Website !

Equal Opportunity Employer

The Iowa Department of Transportation is an equal-opportunity employer.

Background Check

Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.

Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization.