Driver & Identification Service Center Specialist - Burlington

About the role

The focus of a Driver & Identification Service Center Specialist at the Iowa Department of Transportation is to ensure that Iowans get or stay mobile by providing exceptional service to customers. This position plays a crucial role in supporting the mission of making lives better through transportation and upholding the department's core values.

Responsibilities

• Act as a point of contact for customer questions and inquiries through answering phones, conducting driving tests, or issuing licenses and IDs.
• Provide expert knowledge of driver’s license eligibility, licensing requirements, and identification requirements based on the federal REAL ID standards and license issuance, or identification documents off of eligibility.
• Administer and score motorcycle skills, car, truck, passenger, and CDL pre-trip, skills, and road driving examinations.
• Review State and Federal records and database information to determine issuance/non-issuance eligibility.
• Support teammates through knowledge sharing, training, mentoring, etc.

Work Conditions

• Exposure to all weather elements and driving skill levels for an extended period.
• Rain and winter clothing will be provided when administering drive tests.
• Hours: Monday through Friday 8:00 AM to 4:30 PM; Occasional in-state travel may be expected.

Special Requirements Before Hire

• Must possess and maintain a valid, unrestricted, except for corrective lenses, driver's license (minimum of an operator's license).
• Must pass federal and local name-based and fingerprint criminal history background checks.

After Hire

• Must attend, obtain, and maintain required American Association of Motor Vehicle Administration certifications, a Motorcycle Rider Education Safety course, and department training sessions as required.

Benefits

• Competitive pay and benefits package including health, dental, flexible spending, and life insurance.
• Insurance benefits start the first month following 30 days of employment.
• Opportunities for professional growth and development.
• Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.
• Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match.
• Optional 401A plan with employer contributions.
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).

Minimum Qualification Requirements

• Graduation from high school (or GED equivalent), and experience equal to three years of full-time clerical or closely-related work.
• A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes six months of full-time work as a Driver & Identification Service Center Associate.