Driver/Door Attendant

Key Duties & Responsibilities

• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain knowledge of a) scheduled daily activities. b) daily arrivals/departures, house count. c) features and services provided by the hotel. d) hours of operation of each outlet. e) parking facilities, layout, hours of operation, prices, and procedures.
• Greet arriving guests/visitors; bid farewell to departing guests/visitors and invite them to return.
• Drive guests to the desired location within a one-mile radius of the hotel
• Ensure security of the vehicle and its keys.
• Relay accurate directions to guests/visitors on inquiries regarding destinations within the local area.
• Inspect vehicles on a daily basis
• Report any vehicle/safety hazards;
• Follow designated procedures for vehicle accidents, breakdowns, and incidents.

Requirements

• Valid drivers' license.
• Excellent driving record.
• Thorough knowledge of local areas and roads.
• 3+ years of experience driving vehicles.
• Good understanding of the English language.
• Able to drive all types of vehicles.
• Compute basic arithmetic.
• Able to communicate effectively with others both verbally and written.
• Provide excellent customer service and maintain a professional demeanor.
• Maintain concentration and think clearly under all driving conditions.
• Work in variable weather conditions.
• Ensure security of vehicles and hotel property.
• Maintain confidentiality of guest information and pertinent hotel data.
• Perform assignments with minimal supervision.
• Work cohesively with co-workers as part of a team.
• High school graduate or equivalent vocational training certificate.
• Prior training in guest relations.
• Knowledge of vehicle maintenance.
• Previous experience in a similar position in the Hospitality industry is preferred.
• Must be flexible to work any shift as required, including weekdays and weekends.