Driver/Door Attendant

About the role

The Van and Shuttle Driver will drive guests to area locations within a mile radius of the hotel.

Responsibilities

• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain knowledge of:
  • scheduled daily activities
  • daily arrivals/departures, house count
  • features and services provided by the hotel
  • hours of operation of each outlet
  • parking facilities, layout, hours of operation, prices, and procedures
• Greet arriving guests/visitors; bid farewell to departing guests/visitors and invite them to return.
• Drive guests to the desired location within a one-mile radius of the hotel
• Ensure security of the vehicle and its keys.
• Relay accurate directions to guests/visitors on inquiries regarding destinations within the local area.
• Inspect vehicles on a daily basis
• Report any vehicle/safety hazards
• Follow designated procedures for vehicle accidents, breakdowns, and incidents.

Requirements

• Valid driver’s license
• Excellent driving record
• Thorough knowledge of local areas and roads
• 3+ years of experience driving vehicles
• Good understanding of the English language
• Able to drive all types of vehicles
• Compute basic arithmetic
• Ability to communicate effectively with others both verbally and in writing
• Provide excellent customer service and maintain a professional demeanor
• Maintain concentration and think clearly under all driving conditions
• Work in variable weather conditions
• Ensure security of vehicles and hotel property
• Maintain confidentiality of guest information and pertinent hotel data
• Perform assignments with minimal supervision
• Work cohesively with co-workers as part of a team
• High school graduate or equivalent vocational training certificate
• Prior training in guest relations
• Knowledge of vehicle maintenance
• Previous experience in a similar position in the Hospitality industry is preferred
• Must be flexible to work any shift as required, including weekdays and weekends

Benefits

• Health and Welfare plan options
• Competitive Paid Time Off
• Volunteer Opportunities
• Travel Discounts

Pay

Starting at $19.00 – $19.912500