Driver & Contractor Settlements Specialist (SIRVA)

Key Responsibilities

• Calculate driver and contractor pay for SIRVA shipments, including line-haul revenue splits, origin/destination services, packing, crating, storage-in-transit (SIT), and applicable accessorials.
• Apply SIRVA tariff rates, contract terms, and settlement schedules accurately to each shipment.
• Process settlements on a defined cycle (weekly/bi-weekly), ensuring all required documentation is received and validated before pay is released.
• Reconcile gross revenue against driver/contractor pay percentages and deduct authorized chargebacks (advances, equipment leases, claims, fuel, escrow, etc.).
• Review bills of lading, inventories, weight tickets, origin/destination service reports, and crew timesheets for completeness and accuracy.
• Audit shipment paperwork against SIRVA's invoicing and revenue posting to confirm pay is calculated on the correct billable amounts.
• Maintain organized digital records of all settlement statements, supporting documents, and adjustments for audit and compliance purposes.
• Serve as the first point of contact for driver and contractor questions about pay, deductions, and settlement statements.
• Research and resolve pay disputes promptly, communicating findings clearly and professionally.
• Issue and explain settlement statements; handle adjustments, advances, and final settlements for separating drivers/contractors.
• Partner with dispatch and operations to verify completed services, crew assignments, and any pay-impacting changes to a shipment.
• Coincide with accounting/AP to ensure approved settlements are funded and paid on schedule.
• Liaise with SIRVA's revenue and settlements teams to reconcile shipment revenue, resolve missing or incorrect postings, and stay current on tariff or policy updates.
• Support 1099 reporting, year-end reconciliation, and contractor compliance documentation (insurance, lease agreements, qualification files) as needed.
• Identify recurring discrepancies or inefficiencies in the settlement process and recommend improvements.
• Produce regular reports on settlement volume, error rates, dispute resolution times, and contractor pay trends for management.
• Help maintain accurate rate tables, deduction codes, and contractor profiles in the settlement system.

Required Qualifications

• 2+ years of experience in driver settlements, contractor pay, payroll, or transportation accounting - household goods moving industry strongly preferred.
• Working knowledge of SIRVA (or comparable van line / relocation network such as United, Mayflower, Allied, North American, Atlas) tariffs, revenue splits, and settlement processes.
• Strong proficiency in Microsoft Excel (formulas, pivot tables, lookups) and comfort working with TMS, settlement, or move-management software (e.g., MoversSuite, MoveTrak, McLeod, or similar).
• Demonstrated ability to interpret bills of lading, tariffs, contracts, and rate sheets.
• Excellent attention to detail and a high standard for numerical accuracy.
• Strong written and verbal communication skills, with the patience and professionalism to handle pay-related conversations with drivers and contractors.
• High school diploma or equivalent required.

Preferred Qualifications

• Associate's or Bachelor's degree in Accounting, Finance, Business, Logistics, or a related field.
• Direct experience as a SIRVA agent or with SIRVA's revenue and settlement systems.
• Familiarity with DOT/FMCSA regulations as they relate to owner-operator and contractor pay.
• Experience with 1099 contractor administration and year-end tax reporting.