DreamWorks Technology - Systems Administrator, Operations

Job Description

Providing world-class support for the day to day operations of the studio and our initiatives
Advocating for our clients to other technology departments in support of DreamWorks
Working closely with the engineering departments on supporting the infrastructure upgrades and changes
Ensuring that all support incidents are triaged or resolved in a timely manner to minimize any loss of productivity
Serving as the main point of contact for end-user support incidents
Analyzing issues and creating solutions for HW and SW problems
Building, installing, maintaining and troubleshooting Linux, OSX and Windows desktops and laptops
Working with System Engineers and Architects on projects in support of studio initiatives
Running with small to medium size projects with the goals of achieving the stated objectives in a timely manner
Looking for opportunities to provide continuous improvement to our processes and procedures
Managing all aspects of software license installations
Providing technical expertise and ownership of application debugging for most departments
Offering outstanding end-user support through phone call, ticketing system (Jira), and deskside visits
Creating new tools to automate processes in an effort to increase departmental efficiencies
Setting up and moving systems as necessary
Analyzing issues and creating solutions for hardware and software problems
Participating in, and/or running preventative maintenance tasks
Assisting in creating and maintaining documentation related to the support of the studio
Serving as an escalation point for other technology departments such as Asset Management and A/V
Creating and managing user accounts

Qualifications

• Minimum 3+ years experience supporting UNIX/Linux and/or Windows in an enterprise environment (SSH, rsync, Active Directory, Group Policies, File Sharing, Print Services)
• Undergraduate degree or equivalent work experience
• Strong customer service skills
• Excellent troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Understanding of LAN/WAN configuration and concepts
• Knowledge of common scripting languages such as (Bash, Python, PowerShell, Perl)

What can I offer?

• Experience supporting Gmail and Google Suite
• Experience in a production environment is highly desirable
• Ability to successfully prioritize your objectives and manage your time
• Ability to learn quickly and work in a fast-paced environment

Additional Information

On-Site: This position is required to be performed full-time from the DreamWorks designated worksite. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.

Salary Range : $70,000 - $85,000

Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.