Drayage Account Coordinator

About Us

FitzMark is a third-party logistics provider specializing in all modes of transportation. We deliver best-in-class services for both our customers and carriers by leveraging our proprietary technology, DASH, and maintaining a proactive operational approach to ensure all logistics needs are guaranteed. With offices strategically located in Indianapolis (HQ), Atlanta, Birmingham, Buffalo, Chattanooga, Fort Worth, Gainesville, Jackson, Kansas City, Nashville, Omaha and Scottsdale, FitzMark has sustained growth in a complex industry and market. At FitzMark, success is driven by emphasizing our employees’ accomplishments in a collaborative and dynamic environment. We provide the tools and resources necessary to promote a culture of ownership and accountability to guide your career path and financial freedom.

About the Role

This position supports the operational functions of the Drayage and Intermodal Department with a strong attention to detail, a team-first mentality, and a focus on departmental and carrier-partner operations. The role involves accurate reporting of billing and payables, as well as overall departmental support.

Responsibilities

• Communicate professionally and effectively over the phone, via email, and in-person to all customers, carriers, and team members.
• Verify final carrier charges for drayage and intermodal (IMDL) shipments by reviewing supporting documentation, including Proofs of Delivery (PODs), updating shipment expenses in the Transportation Management System (TMS), and assisting with carrier billing disputes and discrepancies.
• Review carrier Statements of Account (SOAs) to ensure accounts are current, reconcile outstanding balances, and resolve billing discrepancies with carrier partners.
• Collaborate with the Drayage Accounting team and FitzMark Accounting to ensure the accurate processing of carrier payables, customer billing, and financial inquiries.
• Review the Delivered Load Board to ensure completed shipments progress through the billing and settlement process in a timely manner.
• Cross-train with Drayage and Intermodal (IMDL) operations representatives to provide operational support and backfill coverage as needed.
• Continuously build and increase your industry knowledge.

Schedule

Monday to Friday, 8:00 AM to 5:00 PM

Location

On-site at the Chattanooga office.