Doorperson $18/HR

About the role

As a Doorperson at Starwood Hotels, you’ll be at the heart of our front-of-house team, the first to welcome guests and set the tone for their stay. This role is perfect for someone warm, welcoming, and great at connecting with people. You’ll have the opportunity to provide impeccable service while sharing insights about our property’s history, enhancing the guest experience from the moment they arrive.

This is a physically active role that requires flexibility to meet the demands of a 24-hour operation.

Responsibilities

• Greet guests with warmth and professionalism as the first point of contact at the hotel.
• Provide exceptional, personalized service to ensure a memorable guest experience.
• Assist guests with luggage, directions, and local recommendations.
• Share knowledge about the hotel’s history and amenities to enhance guest engagement.
• Collaborate with front-of-house teams to maintain seamless operations.
• Adapt to the dynamic needs of a 24-hour hospitality environment.

Requirements

• Previous customer or guest service experience.
• Passion for delivering outstanding service and creating positive guest interactions.
• Ability to perform physical tasks, such as handling luggage and standing for extended periods.
• Strong teamwork skills and a detail-oriented mindset.
• Flexibility to work varied shifts, including nights, weekends, and holidays.

About Us

Starwood Hotels is a mission-driven luxury hotel brand management company and affiliate of Starwood Capital Group. Founded in 2006 by Barry Sternlicht, we are guided by a purpose that impacts our team members, guests, communities, and the planet. We believe in fostering a diverse, sustainable workforce with an empowered, inclusive culture.