Doorperson (Part-Time)

Part time · On-site at The Roosevelt New Orleans, A Waldorf Astoria Hotel

About the role

Picture yourself brightening someone's day. When you join our hotel's team, that's exactly what you'll do every time you come to work! As a Doorperson, you're not just greeting and assisting guests on arrival and departure—you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Support seamless arrivals and departures: Greet arriving and departing guests, manage traffic flow at the lobby entrance, and assist with luggage
• Tag and track guest belongings: Read luggage tags, issue claim tickets, and ensure accurate handling and delivery of guest items
• Handle guest items with care: Retrieve, transport, store, and organize guest luggage, packages, and boxes from vehicles and luggage storage areas
• Coordinate transportation needs: Arrange taxis or other guest transportation services upon request
• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of hospitality
• Acting with integrity and always doing the right thing
• Inspiring others through leadership
• A belief that teamwork drives the best outcomes
• A sense of ownership and accountability
• A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact

Benefits

• Medical and Vision Insurance – Blue Cross Blue Shield of Louisiana
• Dental and Voluntary Insurance – SunLife
• Flexible Spending Account (FSA) – Through WEX
• 401(k) Retirement Plan – Fidelity, with up to 5% employer match
• Employee Assistance Program (EAP) – ComPsych
• Free team member meals
• Discounted parking
• Property discounts – Restaurants, gift shop, and spa
• Paid Time Off (PTO) Program
• Go Hilton Travel Discounts – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels
• Tuition reimbursement
• Guild Education Program
• EF Corporate Learning / Language Courses
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), invest in Hilton shares at a 15% discount
• Paid parental leave – For eligible team members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services
• Crisis concierge – A single, compassionate point of contact for practical and emotional support in times of loss
• Mental health resources – Free counseling and support through our best-in-class EAP
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health and welfare benefits – Coverage for checkups, dental cleanings, new glasses, and more
• Financial security for your future – Retirement plans to help you save for what’s next

Medical/dental coverage begins on the first of the month following 60 days of employment. 401(k) eligibility begins after 90 days of employment; new hires are auto-enrolled.

Benefits availability may vary depending on team members' location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Pay

$7.75 per hour