Doorman

About the role

The doorman is the first point of contact for residents, guests, vendors, and neighbors, creating a welcoming and professional environment for all. Responsibilities include welcoming resident guests, handling after‑hours package pickup, answering the concierge phone line, addressing resident inquiries and concerns (including situations involving the police or fire department), and maintaining activity and communication logs, alongside other duties as assigned. The doorman also supports community engagement by assisting with on‑ and off‑site resident events while building strong relationships with current and prospective tenants, communicates proactively with management by maintaining contact and reporting with the Superintendent regarding any tenant/building issues and concerns, maintains resident confidentiality, keeps the work area and community amenities clean and presentable, and follows all property policies and dress code. This job operates in a professional office environment, routinely using standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. It regularly requires travel between properties in varying weather conditions, moving between floors, climbing stairs, and remaining in a stationary position for approximately 85% of the time. The role may require exerting up to 15 pounds occasionally, 20 pounds frequently, and up to 25 pounds constantly.

Responsibilities

• Welcome resident guests
• Handle after‑hours package pickup
• Answer the concierge phone line
• Address resident inquiries and concerns (including police or fire department situations)
• Maintain activity and communication logs
• Assist with on‑ and off‑site resident events and initiatives
• Build strong relationships with current and prospective tenants
• Market the property
• Ensure open and effective communication between residents and community representatives
• Assist with social media posting and Internet presence
• Ensure community amenities area has proper inventory
• Review the activity log and be ready to begin work at shift commencement
• Maintain appropriate level of confidentiality regarding residents
• Adhere to all property guidelines and standards of performance
• Maintain work area to an appropriate level of presentation
• Other duties as assigned

Qualifications

• High School Diploma, GED, Trade, Technical, or Vocational school education
• 1+ years of related experience

Skills

• Effective spoken, written, and interpersonal communication
• Professional appearance and compliance with prescribed dress code
• Ability to work in a fast‑paced environment with minimal supervision

Benefits

• Health, vision, and dental insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life and disability insurance
• Paid and unpaid time away from work

Pay

The compensation for the position is $23.82 – $28.02 per hour (actual pay varies based on location, experience, collective bargaining coverage, etc., but will not be less than minimum wage).