Door Attendant - San Antonio, TX

About the role

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. The Door Attendant provides exceptional guest service by assisting with luggage, offering directions, and ensuring smooth arrivals and departures. This role supports the front desk and valet teams, helps with guest requests, and maintains a welcoming, professional atmosphere to enhance the overall hospitality experience.

Responsibilities

The Primary Objective is to provide outstanding guest service by ensuring smooth luggage handling, assisting with transportation needs, and offering a warm and professional first impression.

• Guest Assistance and Luggage Handling: assists guests with luggage handling and provides support during check-in and check-out to ensure a smooth, welcoming experience.
• Guest Requests and Concierge Support: supports guest satisfaction by promptly handling requests, providing recommendations, and assisting with deliveries.
• Lobby and Entry Maintenance: ensures a positive first impression by keeping the lobby and bell stand clean, organized, and welcoming.
• Safety and Security Compliance: upholds safety and security by following proper procedures for handling guest belongings, assisting during emergencies, and monitoring the lobby and entrance.
• Perform other tasks as needed to support operational goals, while remaining flexible to changing business needs.
• Attend staff meetings and complete all required training modules on time.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Education: a high school diploma or GED is required, experience in parking, hospitality, or a similar customer service field is beneficial.
• Certificates and Licenses: a valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record.
• Hospitality, Customer Service and Communication: provide exceptional guest service through professional communication, active listening, and personalized assistance.
• Luggage Handling and Safety: handle guest luggage safely and efficiently, ensuring belongings are transported with care and discretion.
• Physical Demands: must have the stamina to stand, walk, and lift to 50 lbs for extended periods, often in varied weather conditions.

Work Environment

Work in both indoor and outdoor settings, collaborating with teams, vendors, and clients in on-site and corporate environments. Regularly use computers, communicate by phone, and work around parking facilities with exposure to weather conditions and noisy environments with moving vehicles.

Benefits

• Health Benefits – Medical, vision and dental insurance – Upon eligibility
• 401K – Upon eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Bellevue University – Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Pay

Hourly rate plus tips opportunities (Rates can vary by market / Tips based on service performance and customer interactions)

Schedule

Full-time / Part-time Status: Non-Exempt. Flexibility to work nights, weekends, and holidays is required to support guest needs and hotel operations.