Door Attendant
About the role
As a Door Attendant, you set the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. You assist incoming and outgoing guests in entering and exiting the hotel, handling luggage, and providing exceptional service that reflects our commitment to quality, value, and amazing hospitality.
Responsibilities
- Greet guests warmly and professionally.
- Open doors and assist guests and visitors entering and leaving the property.
- Explain and promote hotel facilities, outlets, and services; provide information about local attractions and activities.
- Transport guest luggage to and from guest rooms and the designated bell area.
- Assist with luggage storage and retrieval.
- Help guests and visitors in and out of vehicles, including loading and unloading luggage.
- Supply guests with directions and arrange transportation as needed.
- Record advance transportation requests and communicate parking procedures to guests.
Requirements
- Professional verbal communication skills.
- Excellent interpersonal and customer service skills, including handling difficult guests.
- Strong organizational skills and attention to detail.
Pay
$14.75 to $15.75 per hour (pay rate follows contract requirements).
Benefits
- Medical and Dental Insurance
- Paid Vacation and Sick Days
- Paid Holidays
- Pension
- Legal Services
- Maternity and Parental Leave
About Sonesta
Sonesta International Hotels is the 8th largest hotel company in the U.S., with a diverse portfolio of owned, managed, and franchised properties across major cities. We deliver service with passion, loyalty, and purpose, creating experiences that connect with guests. Our mission is to wow every guest, team member, partner, and community we operate in by providing quality, value, and amazing hospitality. We are an equal opportunity employer committed to diversity and inclusion.