Door Attendant
About the location
A modern oasis in the city's most exciting location. At the epicentre of San Francisco stands the city’s iconic hotel, where business ideas emerge, loved ones connect and life’s most important celebrations happen. When you’re not shopping at Union Square, enjoying the city’s diverse culinary scene or exploring one of the Bay Area’s top attractions, unwind in our newly renovated guest rooms, designed to represent the natural beauty of San Francisco’s fog, redwood trees and ocean.
Four Seasons Hotel San Francisco overlooks Yerba Buena Gardens and is located just steps away from the City's Financial District, Union Square shopping, the Moscone Convention Center, the Museum of Modern Art, and the Contemporary Jewish Museum, amid the city's finest cultural and dining venues. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable.
About the role
The role of the Door Attendant is to create a strong sense of arrival for hotel, restaurant, resident and banquet guests. The Door Attendant arranges for cars to be parked or retrieved, arranges transportation for guests, and assures that guests’ arrival and departure is swift and complete.
Responsibilities
- Greets guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the hotel.
- Assists guests descending from cars.
- Issues appropriate valet parking ticket to guests who want car parked.
- Gives verbal greeting to guests arriving on foot.
- Opens hotel doors for all guests.
- Unloads guest luggage from car, tags it and issues claim tickets to the guest.
- Directs hotel guests to the Front Desk for check-in.
- Transfers luggage to the Bell Staff.
- Assures the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions and directing valet parkers to park cars.
- Provides guests with directions, recommendations, and information about the city and its attractions.
- Hails taxis as needed.
- Loads luggage in car for departing guests.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc.
- Greets all guests passing through Front Door and offers them assistance.
- Works harmoniously and professionally with co-workers and supervisors.
Qualifications
- Have excellent customer service and guest contact skills.
- Prior Guest Services or luxury Hotel experience is preferred.
- Reading, writing, and oral proficiency in the English language is required.
- Above average written and verbal communication skills are required.
- Must be able to multi-task and have the ability to manage priorities with a high attention to detail.
- Must be able to work a flexible schedule (mornings/nights/weekends/holidays).
- Physical by nature, this position requires standing for 8 hours per shift and requires candidates to have the ability to lift and push 50 – 100 lbs, respectively.
- High school education or equivalent experience is required.
Pay
Hourly Rate: $29.49
Benefits
- Complimentary Accommodation at other Four Seasons Hotels and Resorts.
- 8 weeks of New Parental Leave Pay.
- Fur Baby/Pet Insurance.
- Inclusive and diverse employee engagement & recognition events all year-round.
- Complimentary Employee Meals.
- Paid holidays, vacation & sick days.
- Laundered Employee Uniform.