Door Attendant

Greetings

Provide Residents with friendly and outgoing customer service. As a key employee liaison between all guests of the community and the Residents, the Door attendant must be experienced in the hospitality industry, demonstrate organizational skills, possess excellent interpersonal skills, and exhibit strong communication in multiple languages.

Duties And Essential Functions

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Maintain security of premises by monitoring entrance and departure of employees, visitors, and other persons.
• Aid Valets during busy periods by answering valet phone, opening vehicle doors, and handling out valet tickets.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Observe precautions required to protect Residents, guests, and property, and report damage, theft, and found articles to supervisors.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.
• Keep front area clean and neat by picking up litter from parking lot, entrance area (swept as needed), ashtrays kept clean, and front door free of fingerprints and dirt, entry directory and booth glass.
• Direct all inquiries regarding all Association affairs to the management office.
• Deliver groceries, luggage, and packages to units as requested.
• Control the valet carts where they are and who are using them. Must be locked at all times.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Communicate effectively in English and be flexible to work various shifts including holidays, weekends, and/or nights.

Physical Demands

• Stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less.
• Manual dexterity.
• Auditory and visual skills.
• The ability to follow written and oral instructions and procedures.

Position Supervision

Employee reports directly to the Supervisor of department.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.