Door Attendant AM/PM

About the role

The door attendant is the critical first impression of the hotel, and therefore is empowered to create memorable guest experiences.

Responsibilities

• Open vehicle and hotel doors and greet arriving and departing guests.
• Hail taxis as needed.
• Respond to guest questions and answer information on local attractions, events, and daily activities in the hotel.
• Be aware of V.I.P. and repeat guests and greet them by name.
• Sweep and mop the floor and outside door area to maintain an organized and clean appearance at the hotel front door daily.
• Maintain knowledge of all Emergency Procedures, including guest related responsibilities and evacuation procedures.
• Aid in the event of an emergency.
• Perform check-in and check-out calls, involving luggage handling and the escorting of guests from the front door to the front desk, or vice versa, on a frequent basis.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Must be available to work AM, PM Weekends and Holidays.
• High school diploma or equivalent required.
• Hotel experience preferred.
• Maintain a professional appearance and manner at all times and communicate well with guests.
• Maintain knowledge of the hotel and the city.
• Ability to grasp, lift and/or carry or otherwise move packages, boxes, and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

• Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• Pet insurance through the ASPCA.
• Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• 401(k) Savings Plan with matching funds.
• Discounts through our 'YouDecide' and Hotel Room Discount programs.

Pay

Salary Range: $17.50 - $17.50 Hourly

Schedule

Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No

Company Information

HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.