Bell Attendant - PM Shift

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

About the role

The Bell Attendant sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments by transporting and storing luggage to and from guest rooms.

Responsibilities

• Deliver guest room packages and room drops as needed in a timely and professional manner.
• Explain and promote hotel facilities, outlets, and services to guests and provide information regarding local attractions and activities.
• Respond appropriately to guest complaints.
• Inform supervisor of major problems, complaints, disturbances, or dissatisfied guests.
• Perform other duties as assigned, which may include but are not limited to:
  • Accepting dry cleaning from guests and securing it for pickup by the dry cleaning company.
  • Delivering clean laundry, guest mail/messages, or sundry items to guest rooms.
  • Responding to other special requests.

Requirements

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills, including dealing with difficult guests.
• Excellent organizational skills and attention to detail.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. This job description is subject to change at any time.

Pay

Pay range: $14.75 to $15.75 per hour. Pay rate outlined follows contract requirements.

Benefits

• Medical and Dental Insurance
• Paid Vacation and Sick Days
• Paid Holidays
• Pension
• Legal Services
• Maternity and Parental Leave

Who We Are

We are an organization made up of people, thoughts, and ideas—all working toward fulfilling our simple mission: To wow every guest, team member, partner, and community we operate in by delivering quality, value, and amazing hospitality. We achieve our mission by being passionate about exceeding expectations, persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.