Bell Attendant (PM Shift) - $21.25

About the Role

At Hyatt, the Bell Attendant is a visible ambassador who creates memorable first and last impressions through personalized service, professional hospitality, and seamless guest assistance. Working closely with the Front Office team, Bell Attendants settle guests into their accommodations, handle luggage and personal belongings, and provide thoughtful guidance on hotel offerings and amenities. In addition to traditional bell services, the role curates authentic New York City experiences, connecting travelers to culture, neighborhoods, dining, entertainment, and hidden gems throughout Manhattan.

Key Responsibilities

• Greet arriving and departing guests with warmth, professionalism, and genuine hospitality.
• Open hotel and vehicle doors and assist guests with arrivals and departures.
• Load, unload, transport, store, and retrieve guest luggage and personal belongings safely and efficiently.
• Escort guests to their guestrooms upon request and provide a detailed orientation of room features, amenities, and hotel services.
• Deliver flowers, packages, messages, and guest requests to guestrooms and meeting spaces.
• Assist guests with room relocations and special accommodations.
• Curate personalized micro‑local experiences by providing tailored recommendations on dining, arts, culture, nightlife, shopping, wellness, entertainment, and neighborhood attractions.
• Act as a New York City ambassador by sharing authentic local knowledge and helping guests discover unique experiences beyond traditional tourist destinations.
• Maintain current knowledge of local events, transportation options, cultural happenings, sporting events, and community activities.
• Provide maps, directions, and transportation guidance as needed.
• Maintain updated resources and information regarding local transportation services, attractions, and points of interest.
• Operate radios and communication equipment professionally and efficiently.
• Support Front Office operations, including answering guest service requests and assisting Guest Services Agents as needed.
• Show guestrooms and suites upon request, highlighting the property’s amenities and unique offerings.
• Notify Security of accidents, incidents, or safety concerns and complete all required documentation.
• Anticipate guest and operational needs, demonstrating initiative and proactive problem‑solving.
• Collaborate effectively with all hotel departments to ensure a seamless guest experience.
• Perform additional duties and responsibilities as assigned by management.

Pay

Salary Range: $21.25 an hour

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement savings plan
• Parental leave
• Paid time off and holidays
• Employee assistance program
• Career development opportunities
• Colleague travel and hotel discounts

Ideal Candidate

• Leads with integrity, professionalism, and accountability.
• Builds trust and strong partnerships with colleagues, clients, and hotel leadership.
• Enjoys mentoring and developing high‑performing teams.
• Embraces cross‑functional collaboration and a “One Hotel, One Team” mindset.
• Balances strategic thinking with hands‑on leadership and active selling.
• Demonstrates strong business acumen and a consistent, quota‑driven approach to sales.
• Thrives in an onsite leadership role, engaging daily with colleagues, guests, and operational partners.
• Is committed to continuous learning, innovation, and professional growth.

Qualifications

• High School diploma or equivalent required; hospitality, hotel, or related experience preferred.
• Passion for hospitality and creating exceptional guest experiences.
• Strong knowledge of New York City neighborhoods, attractions, dining, culture, and entertainment.
• Excellent verbal and written communication skills.
• Ability to engage confidently and professionally with guests, colleagues, and leadership.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast‑paced hospitality environment.
• Demonstrated initiative and ability to anticipate guest needs.
• Ability to maintain the confidentiality of guest, employee, and hotel information.
• Physical ability to stand and remain active for the entirety of the scheduled shift.
• Physical ability to perform heavy work, including exerting up to 100 lb occasionally, up to 50 lb frequently, and up to 20 lb constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to lift, transport, and store luggage and guest belongings safely and efficiently.
• Flexible availability, including evenings, weekends, and holidays.
• Must be available to work the 3:00 PM – 11:00 PM shift.
• Ability to collaborate effectively with multiple departments and maintain professional communication standards.
• Ability to perform additional duties and responsibilities as assigned by management.