Donor Services Training Coordinator

Maintained Functions

• Maintains Clinical Competency (Donor Selection/Phlebotomy, Automated collections, Donor Care)
• Performs Team Leader Role
• Manages Professional Accountability
• Exhibits Time Management/Organizational Skills
• Performs Regulatory Compliance/Safety
• Maintains Excellent Customer Service
• Adapts behavior to the specific patient population

Qualifications

• Education Required - High School diploma or equivalent
• Work Experience Required - 5 years experience in a healthcare-related field
• Preferred - Previous experience in a supervisory or leadership capacity
• Certifications Required - Basic Life Support (BLS) from the American Heart Association
• Required - Current Driver's License in the state of practice. Must have an excellent driving record to operate company owned vehicles.

Knowledge, Skills and Abilities (KSAs)

• Computer skills and dexterity required for data entry and retrieval of information
• Effective verbal and written communication skills and the ability to present information clearly and professionally
• Proficient with Windows-style applications, various software packages specific to role and keyboard
• Strong interpersonal skills
• Able to effectively and professionally work with people from all backgrounds
• Able to work with and experience working with others plus the aptitude to be cross-trained in several disciplines, the ability to follow written/oral instructions and to follow established policies and procedures
• Able to and experience in decision making and delegating skills, also engaging employees while delivering service according to standards, take initiative for problem solving
• Able to work under stress and around normal conditions that exist at blood drives
• Able to provide leadership to employees within established customer service statistics and make improvement recommendations
• Able to have successes in achieving customer service excellence
• Leadership skills and foster an environment of teamwork, professionalism, customer satisfaction, high performance, and mutual respect of others
• Analytical skills necessary in order to perform calculations, operate donor collection equipment, computers and printers
• Able to and experience meeting deadlines, work independently, and set priorities
• Able to work flexible schedule, such as extended shifts
• Able to travel throughout and between facilities, and mobile locations