Donor Services Senior Business Technology Analyst

Responsibilities

• Act as lead software owner for digitalDONOR, the OPO Partner Portal, the Azure-based AI tissue donor screening platform (MyDonorServices Screening Center), and other systems as developed representing clinical and business requirements to the IT and AI teams.
• Manage all Technology Vendors utilized by Donor Services (DS) and Donor Information (DI) by acting as primary point of contact, managing relationships, service performance, and SLAs.
• Oversee technical implementation and testing by coordinating cross functional teams to validate logic and outputs, and UAT testing.
• Work within cross-functional team and with end-users to achieve application integration to meet clinical needs.
• Drive continuous process improvement by leading and supporting projects, including development of project plans, timeliness, risk assessments and stakeholder communication.
• Administer OPO Partner Portal by overseeing configuration, minor updates, implementing workflow improvements and enhancements.
• Sharepoint development as well as other low code business tool development for DS/DI.
• Planning, designing, implementing, maintaining, and providing ongoing optimization and support for clinical applications.
• Perform builds, upgrades, and system enhancements as needed.
• Monitor performance of systems and troubleshoot issues as needed.
• Develop and conduct training for employees and partners related to owned/contracted software.
• Develop, maintain and update Standard Operating Procedures related to software systems.
• Facilitate change control processes in accordance with quality system requirements related to software.
• Lead investigations for non-conformances related to assigned software systems.

Requirements

• Bachelors degree in Information Systems, Technology or a Lifesciences or Healthcare related field.
• Experience 5+ years of experience in business systems analysis, healthcare technology, regulated industry environments.
• Strong background in clinical chart review, medical record auditing, or clinical data analysis.
• Experience working within a Quality management system (QMS) and change control environment.
• Demonstrated experience managing enterprise systems and vendor-supported platforms, AI-enabled systems or clinical decision support tools, portal administration and user access management, systems integrations, Sharepoint development and workflow automation experience.
• Ability to conduct complex, important work under minimal supervision with wide latitude for independent judgment.

Skills

• Strong project management and organizational skills.
• Ability to translate business requirements into technical solutions.
• Excellent stakeholder communication and cross-functional collaboration.
• Critical thinking and analytical mindset with strong problem-solving capabilities.
• Ability to manage multiple priorities in a regulated environment.

Safety

• Physical Requirement: Move or lift objects up to 25 pounds
• Frequent (>75%) stationary position (standing or sitting) while utilizing digital displays
• Frequent (>75%) fine manipulation using hands and fingers (typing, opening, writing, clicking, paper sorting, etc.)

Working Environment

• Home office environment with minimum distractions.

Travel

• Up to 10-20%, Occasional travel will be needed to facilitate in person and onsite interactions for connection to the company mission/culture, building key relationships, attendance at tissue donation and/or technical related annual conferences.