Donor Resource Coordinator

About the role

Gift of Hope is dedicated to coordinating organ and tissue donation in the northern three-quarters of Illinois and northwest Indiana. Our goal is to provide the highest quality service to families and hospitals as we strive to fulfill our mission of saving and enhancing the lives of as many people as possible through organ and tissue donation.

Responsibilities

• Receives and refers donor-related calls to appropriate procurement, transplant, and hospital development staff;
• Provides prompt, efficient processing of all incoming and outgoing calls to fully optimize organ, tissue, and/or eye referrals and donation potential;
• Captures and manages confidential records, ensuring information is protected according to all standards, regulations, and policies;
• Evaluates incoming organ, tissue, and eye referrals for initial donor eligibility; forwards appropriate referrals to eye banks in accordance with established protocols;
• Updates relevant stakeholders on the status of active referrals in a timely manner;
• Coordinates logistics on referrals in a timely manner, documenting information concurrently within the appropriate systems;
• Communicates accurate referral information with the appropriate supervisor or administrator on call, and/or partner organization(s);
• Secures permission of county coroner or medical examiner for the recovery of donated tissue/eyes;
• Follows up with hospital staff to determine status on pending organ and tissue referrals;
• Reviews Uniform Donor Risk Assessment Interviews thoroughly and accurately; ensures appropriate screening was conducted and processor requirements are met prior to coordination of logistics;
• Successfully completes routine competency evaluations.

Requirements

Working knowledge of medical terminology, ability to make sound clinical assessments in a high-pressure environment, ability to stay focused in an environment that has constant activity, ability to maintain a positive and professional manner and provide excellent customer service when dealing with all Gift of Hope partners, excellent verbal and written communication skills, consistent demonstration of attention to detail, precision, accuracy, and a sense of urgency, keen attention to detail to ensure that pertinent data about donors is collected and recorded accurately and all processes are followed consistently, basic computer and Microsoft Office skills, including the ability to simultaneously type and talk, manage multiple electronic chat conversations and referrals, navigate multiple systems and programs, and perform basic troubleshooting, excellent prioritization skills and ability to effectively manage multiple tasks with strict deadlines, ability to work collaboratively and respectfully with internal stakeholders and partner organizations.

Qualifications

• Associate’s degree in a health- or science-related field preferred, or equivalent work experience.

Skills

• Ability to make sound clinical assessments in a high pressure environment;
• Ability to stay focused in an environment that has constant activity;
• Ability to maintain a positive and professional manner and provide excellent customer service when dealing with all Gift of Hope partners;
• Excellent verbal and written communication skills;
• Consistent demonstration of attention to detail, precision, accuracy, and a sense of urgency;
• Keen attention to detail to ensure that pertinent data about donors is collected and recorded accurately and all processes are followed consistently;
• Basic computer and Microsoft Office skills, including the ability to simultaneously type and talk, manage multiple electronic chat conversations and referrals, navigate multiple systems and programs, and perform basic troubleshooting;
• Excellent prioritization skills and ability to effectively manage multiple tasks with strict deadlines;
• Ability to work collaboratively and respectfully with internal stakeholders and partner organizations.

Benefits

• Comprehensive benefits package including medical, dental, vision, disability and life insurance options for full-time employees;
• A Generous Paid Time Off (PTO) plan;
• A 403(b) retirement plan with company match;
• Tuition Reimbursement up to the IRS-allowed maximum;
• Personalized learning and educational development opportunities;
• Monthly cell phone and internet stipends;
• Paid Parental Leave;
• Annual Employer-funded Lifestyle Spending Accounts to support wellness needs;
• Support and counseling for personal, work, financial or family needs through our Employee Assistance Program (EAP) and our partnership with Critical Incident Stress Consultants (CISC).

Pay

Location Based Compensation ranging from $23.27 - $30.72 per hour.

Schedule

This is a Day Shift position (7 AM - 7 PM) with a fixed, rotating schedule that includes alternating weekends.