Donor Family Services Coordinator - Western Washington

About the role

As a Donor Family Services Coordinator (DFSC), you will play a critical role in helping save lives through organ donation. Serving as the expert in organ donation advocacy and authorization, you will partner with hospital care teams to lead compassionate donation conversations, guide families through complex decisions, and secure authorization for donation. Organ donation is more than a process — it is a life‑saving mission. DFSCs enable the organization to carry out that mission by compassionately championing donation, guiding families through complex conversations with empathy, professionalism, and respect. You must be comfortable navigating grief, uncertainty, and at times resistance. While family support is an important part of the work, the primary focus of this position is to make donation happen and serve as a trusted ambassador for the donation process. Through collaboration with hospital partners and internal teams, you will help transform the generosity of donors and their families into life‑saving outcomes for transplant recipients.

Responsibilities

• Work 3 12‑hour on‑call shifts per week on a rotating schedule; some night and weekend shifts required.
• Provide timely on‑site response to hospitals throughout the assigned region (Washington, Alaska, Montana, and Northern Idaho).
• Lead donation conversations, focusing on identifying and addressing each family’s unique needs to support authorization for donation.
• Partner with the LifeCenter team to support a patient’s registered donation decision and educate potential donor’s legal next of kin (LNOK) about donation options and donor designation.
• Work with families experiencing acute grief, crisis, and trauma.
• Complete authorization paperwork with a patient’s LNOK, disclosing and reviewing the donation process.
• Conduct a medical and social history questionnaire related to the donor with an appropriate, knowledgeable party.
• Ensure effective communication and strong collaboration with donor families, hospital personnel, physicians, related donation agencies, and other LifeCenter staff.

Qualifications

• Minimum 2 years’ experience in clinical assessment, intervention, crisis response, or trauma.
• Ability to fulfill the on‑call schedule and travel requirements.
• Experience with crisis intervention and trauma‑informed care, and an understanding of the impacts of grief, end of life, and trauma on nervous system regulation.
• Ability to work with families/LNOK from diverse backgrounds and support them through the organ donation process.
• Experience utilizing methods such as Motivational Interviewing, Dual Advocacy, Crisis Intervention Model, Solution Focused Therapy, etc., for working with individuals or families facing crisis, trauma, or end of life.
• Experience managing heightened behavior and effectively utilizing de‑escalation techniques to reduce harm to the individual, LifeCenter and hospital staff, and others involved.
• Proof of COVID‑19 vaccination, or applicable medical or religious exemption, required as a condition of employment upon offer.
• Preferred backgrounds include Registered Nurses with Critical Care, Palliative Care, or other end‑of‑life experience; Social Workers; Palliative Care; Clinical Psychology; Crisis Intervention; Protective Services; Victim Advocacy; Child Life Specialists; Mental Health Counseling; or related fields.
• Experience working with patients or families in a hospital or critical care setting; with patients or families at end‑of‑life; and/or previous work experience with an organ donation/organ procurement organization.
• Belief that organ and tissue donation can have a positive impact on donor families.

Benefits

• Medical, dental, vision, basic life insurance, accidental death & dismemberment insurance, long‑term disability insurance, and travel accident insurance.
• Optional supplemental/voluntary plans: life insurance, short‑term disability, accident insurance, hospital indemnity, critical illness coverage, and pet insurance.