Donor Eligibility Coordinator

Key Responsibilities

• Review referrals from recovery partners and complete preliminary screening for potential donation in a timely, professional manner.
• Collect, interpret, and document donor medical and social history accurately in electronic systems.
• Evaluate donor eligibility using current policies, regulations, and internal guidelines.
• Collaborate with leadership, including the Director and/or Medical Director, when additional medical review is needed.
• Help organize and allocate potential donors for processing sessions.
• Provide after-hours support to internal and external customers as needed.

Minimum Qualifications

• High school diploma or equivalent required.
• Typing speed of at least 41 words per minute.
• Proficiency with computers, data entry, and standard business equipment.
• Experience in a relevant field such as a crisis hotline, emergency dispatch, call center, medical assisting, or similar healthcare support environment; or completed coursework in health or science-related fields.

Preferred Qualifications

• Associate degree or higher.
• Experience in a clinical healthcare setting, tissue bank, social work environment, or case management role.
• Certified Tissue Bank Specialist (CTBS) credential.
• Ability to manage competing priorities in a fast-paced, team-oriented environment.
• Strong critical thinking skills with the ability to evaluate information from multiple sources and apply policies and regulations accurately.
• Professional judgment and discretion when handling sensitive or confidential information.
• Commitment to exceptional customer service and clear communication.