Donor Driver Specialist (Paid Training)

About the role

Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Responsible for operating the mobile drive vehicle, loading and unloading supplies and transporting the mobile staff in a safe and efficient manner. The Specialist, Donor Driver plays an essential role in promoting and maintaining a collaborative and respectful team culture and contributes to a strong and engaging employee experience. The individual models teamwork, effective communication, and professionalism and fosters an environment where donors and colleagues feel safe, valued, and respected.

Responsibilities

• Follows all DOT guidelines when operating full-size commercial van/Promaster, and safely transports staff, supplies, and equipment.
• Loads/unloads supplies and performs set up at the mobile site, including technology systems and quality control.
• Performs donor screening (collects donor histories), mini-physical, and phlebotomy.
• Treats donors with customer service excellence, presenting a positive image.
• Responds to customer inquiries, requests, and complaints with a timely and complete response and escalates to leader when appropriate.
• Provides a service-centric donor experience by interacting with donors respectfully, compassionately, and professionally.
• May conduct automation (Alyx and/or Trima), including recognizing and responding to automation reactions. Recruits and converts donors for automation.
• Contributes to and upholds a positive team culture and employee experience by fostering teamwork, collaborating effectively, maintaining an encouraging environment, and by supporting coworkers through kind and respectful behaviors.
• Maintains product integrity and ensures proper identification of all donors, performs routine maintenance on equipment, and completes department records as needed. May prepare/pack units for transport.
• Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed.
• Rebooks donors for future donation appointments.
• May be subject to additional background checks as required by sponsor if asked to assist a mobile.
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification.
• Understands and performs in accordance with all applicable regulatory and compliance requirements.
• Complies with all standard operating policies and procedures.

Qualifications

Education

• High School Diploma required
• GED required

Experience

• 1-3 years relevant people facing experience preferred
• Less than 1 year job-related experience required

Knowledge, Skills And Abilities

• Knowledge of standardized work routines and methods, general facts and information and/or the use of simple equipment, machines and materials. Knowledge is usually acquired through training on the job.
• Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals.
• Must have basic mathematical aptitude and strong attention to detail.
• Ability to apply judgment to written or oral instructions.
• Ability to organize work to provide productive workflow.
• Ability to provide a consistently positive donor experience through professional, empathetic donor-centric service.
• Ability/desire to contribute to and uphold a positive team culture through respectful communication, behaviors, and collaboration.
• Flexibility to work independently, with a team, and adaptability to changing organizational and donor needs.
• Strong communication skills, including the ability to respectfully provide and receive feedback to/from peers/donors/leadership.
• Ability to work evening, weekend, and holiday hours.
• Ability to learn/utilize computer applications as required to perform duties.

Licenses and Certifications

• DL NUMBER - Driver License, Valid and in State required
• Cargo certification required

Tools and Technology

• Navigation system
• Personal Computer (desktop, laptop, tablet)
• General office equipment (computer, printer, fax, copy machine)
• Microsoft Suite (Word, Excel, PowerPoint, Outlook)
• Screening equipment including: Lancet Sphygmomanometer (BP cuff) Temperature probe Hemoglobin analyzer
• Phlebotomy collection equipment that may include blood mixer, Trima, Alyx