Training Specialist (CA, WA, OR, or NV based)

Location: Fully remote (U.S.-based in CA, WA, OR or NV preferred; 8 AM–5 PM local time)

About Us

Oryx Dental Software is a rapidly growing leader in cloud-based practice management solutions, dedicated to enhancing the efficiency and success of dental practices nationwide. We empower dental professionals by providing innovative software that streamlines their workflows, improves patient care, and drives business growth. Our passionate team is committed to delivering exceptional experiences for our clients, and we’re excited to welcome new members who share our dedication to excellence.

About the Role

As a Training Specialist at Oryx Dental Software, you will play a crucial role in helping our clients fully leverage the power of our software. You’ll be responsible for delivering comprehensive training programs and working closely with the Knowledge and Resource Specialist, as well as the leadership team, to update and maintain training materials. Your expertise will help drive client success and satisfaction by ensuring they have the knowledge and skills to maximize the benefits of our platform. Travel for on-site training is required. Additionally, flexible hours are occasionally needed to support clients in different time zones and countries.

Responsibilities

• Conduct live and virtual training sessions for new and existing clients, adjusting to their learning needs to help them understand and use the software effectively.
• Offer follow-up support via email, phone call, or video conference, answering any questions clients have after training sessions to ensure confidence and avoid knowledge gaps.
• Collaborate with the Knowledge and Resource Specialist and leadership team to develop, update, and maintain training materials, including manuals, guides, videos, and webinars.
• Gather feedback from training participants and use it to continuously improve training content and delivery methods.
• Work closely with the Onboarding and Client Success teams to align training with client needs and company objectives.
• Provide internal training to ensure consistent knowledge and understanding of our products across the company, staying up to date with new feature releases and enhancements.
• Build strong, supportive trainer-client relationships to ease the transition to the software and ensure client success.

Qualifications

• 2+ years of experience in training, instructional design, or a related role, preferably in SaaS, healthcare, or dental technology.
• Experience in a dental office or the dental field is a strong bonus.
• Bachelor’s degree preferred but not required; relevant experience will be considered.
• Excellent communication, presentation, and instructional skills, with the ability to convey complex information clearly.
• Comfortable with cloud-based software and training tools, with an understanding of how to use technology to enhance learning.
• Customer-centric mindset with a passion for helping clients succeed through effective training and relationship-building.
• Willingness to occasionally work flexible hours to support clients in different time zones and countries.
• Bilingual ability is a bonus.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with leading dental technology in the market.
• A collaborative and supportive team environment.
• Professional development and growth opportunities.

Why Join Oryx Dental Software?

• Innovative Culture: Be part of a forward-thinking team that values creativity, collaboration, and continuous improvement.
• Career Growth: Opportunities for professional development and advancement in a growing company.
• Work-Life Balance: Enjoy the flexibility of working remotely from anywhere in the country.
• Impact: Make a meaningful impact on the success of dental practices across the country.