Donor Center Specialist

About the role

Join an international team working to improve the future of healthcare and enhance the lives of millions of people. Grifols is a global healthcare company that since 1909 has been improving the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

Responsibilities

• Maintains active communication with other service areas to ensure accurate documentation and quality.
• Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
• Learns and maintains thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
• Reports all unsafe situations or conditions to area lead, supervisor or manager.
• May be trained to repair plasma center equipment.

Phlebotomy Duties

• Assists in determining the suitability of donors to undergo plasmapheresis prior to venipuncture.
• Responds to and assists with handling donor reactions in accordance with guidelines.
• Monitors donor and equipment to ensure health of donors and quality of product.
• Sets up, disconnects and operates the automated plasmapheresis machines including response and evaluation of all autopheresis troubleshooting displays, documentation of exceptions, etc.
• Ensures the proper calibration and maintenance of autopheresis machines and associated equipment.
• Disconnects and disposes of all contaminated disposable equipment.
• Ensures proper cleaning of equipment and work area between donors.
• Maintains accurate and thorough documentation of production records.
• Ensures donor confidentiality.

Plasma Processing Duties

• Collects and processes donor samples for processing and testing.
• Records weight of product and samples.
• Labels samples and freezes units for final packing within required timeframe.
• Participates in unit management according to SOP.
• Packs units for final shipment; packs samples and prepares shipping box to send samples to the testing lab.
• Monitors stored product to ensure time requirements are met.
• Monitors and reports working conditions of equipment.

Donor Processing Duties

• Conducts pre-donation medical screening in accordance with established guidelines.
• Determines Hematocrit (HCT) and Protein via finger stick and use of the hematastat and refractometer.
• Provides appropriate feedback to ineligible donor candidates.
• Ensures all donor screening information is complete and accurate prior to donation.
• Effectively communicates donor medical information to Medical Staff.
• Ensures donor confidentiality.
• Establishes and maintains donor files in an organized and efficient manner.
• Performs general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed.

Job Requirements

• High school diploma or GED.
• Certified as a Phlebotomist, Donor Processor, and Plasma Processor.
• Typically requires 4 years of related experience with performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations.

Occupational Demands

• Work is performed in a plasma center.
• Exposure to biological fluids with potential exposure to infectious organisms.
• Exposure to electrical office and laboratory equipment.
• Exposure to extreme cold below 32 degrees F while working in plasma freezer.
• Personal protective equipment required such as protective eyewear, garments, gloves and cold gear.
• Work is performed sitting or standing for entire shift, bending, and twisting neck and waist for 1-2 hours per day.
• Frequent hand movement of both hands with the ability to make fast, simple, movements of the fingers, hands, and wrists.
• Ability to make precise coordinated movements of the fingers to grasp and manipulate objects.
• Frequent foot movement: may infrequently squat, crouch or sit on one's heels.
• Light lifting of 15lbs. with a maximum lift of 50lbs.
• May reach below shoulder height.
• Hearing acuity essential.
• Color perception/discrimination, near vision and far vision correctable in one eye to 20/30 and to 20/100 in the other eye.
• Able to comprehend and follow instructions to complete assigned tasks.
• Must possess the ability to listen to and understand information and ideas presented through spoken words and sentences.
• Must perform within the guidance of both oral or written instructions.
• Performs a wide range of complex tasks as dictated by variable demands and changing conditions with little predictability as to their occurrence.
• Relates sensitive information to diverse groups.