Patient Access Specialist - Stem Cell Transplantation Center

About the role

The University of Texas MD Anderson Cancer Center in Houston is one of the world's most respected centers focused on cancer patient care, research, education and prevention. It was named the nation's No. 1 hospital for cancer care in U.S. News & World Report's 2024-2025 rankings. It is one of the nation's original three comprehensive cancer centers designated by the National Cancer Institute.

Responsibilities

• Facilitate accurate, efficient and courteous access to services for new patients.
• Communicate with referral sources, schedule first visit appointments and register new patients.
• Provide financial counseling options to patients including cost estimates, payment plans, discounts, and supplemental financial assistance; utilize medical services overrides and account reviews as appropriate.
• Collect complete and accurate demographic and financial data during intake process to ensure appropriate financial screening of new patients and verify data during new patient registration to ensure compliance with required forms and consents.
• Use technical expertise to obtain insurance information, verify benefits, and secure authorizations.
• Communicate with payors, patients, and the treatment team using excellent oral communication and listening skills.
• Respond to voicemail and online messages within one business day and answer phone calls in a timely manner (within 3 rings).
• Completely and accurately document communications with payors, patients, and the treatment team.

Requirements

• 3 years Experience in healthcare, insurance or related field.
• Preferred: 5 years Business experience in healthcare, insurance, or a multi-specialty physician practice.
• Preferred: CHAA - Certified Healthcare Access Associate National Association of Healthcare Access Management.
• Preferred: CHAM - Certified Healthcare Access Manager National Association of Healthcare Access Management.

Qualifications

• High School Diploma or Equivalent.
• Preferred: Associate's Degree Business, healthcare or related field.

Skills

• Experience working with health insurance plans and healthcare authorization or access processes.
• Experience supporting Stem Cell Transplantation, Oncology, or other complex specialty care programs.
• Collaborative, respectful, and flexible professional who thrives in a team environment.
• Successfully balances a hybrid schedule, including weekly on-site support and full on-site attendance during the initial three-month orientation period.

Benefits

• Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week.
• Group Dental, Vision, Life, AD&D and Disability coverage.
• Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals.
• Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs.
• Tuition Assistance Program after six months of service.
• Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans.
• Employer paid life, AD&D and an illness-related reduced salary pay program.
• Extensive wellness, recognition, fitness, employee health programs and employee resource groups.
• Opportunities for professional growth through Career Development Center and Mentoring programs.

Pay

Minimum Salary: US Dollar (USD) 45,500
Midpoint Salary: US Dollar (USD) 57,000
Maximum Salary : US Dollar (USD) 68,500

Schedule

Hybrid Onsite/Remote