Donor Acquisition Specialist -Magnolia

Greeting Donors

Greet each donor to accept donations with a cheerful and pleasant disposition.

GRATIS Procedures

• GREET – Greet the donor at their vehicle with a smile.
• RECEIPT – Have a printed Receipt in hand to give to the donor.
• ASSIST – Assist the donor with unloading their donations and handling them with care.
• THANK – Thank the donor for their donation.
• INVITE – Invite the donor to return to donate again!

Sorting and Processing Donations

Sort all donations into hardlines or softlines with urgency.

Provide excellent customer service, show appreciation to donors, and invite them to return.

Collect donations using donation carts and sort them out into categories.

Maintain accurate records of donations and issue completed donation receipts to all donors.

Additional Duties

• Demonstrate professionalism and present a friendly, cooperative attitude.
• Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
• Adhere to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Must report all work incidents and injuries immediately.

Physical Requirements/Work Environment

• The ability to stand, twist, bend, squat, reach, kneel, push, and pull.
• Able to lift, up to, 40 lbs. and, occasionally, lift/move items, up to, 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.).
• Must be able to stand for extended periods of time.
• An indoor work environment with occasional exposure to outside temperatures.
• The noise level in the normal work environment is, usually, moderate.