Donation Attendant Fairfax Express Donation Center PT

About the Role

Donation attendants are true Goodwill Ambassadors. Enjoy an active and dynamic position assisting donors of household goods. If you enjoy being around other people, working outdoors, and representing an organization that makes a positive impact on our community, then welcome home.

Benefits

• Same‑day pay option
• Accrued personal time off (PTO)
• Premium pay for certain holidays
• Basic life insurance
• Individual and family dental and vision benefits
• Pet insurance
• Generous employee discounts
• Employee Assistance Program (EAP)
• 403(b)/401(k) plan with match available after 1 year

Essential Competencies

• Action Oriented
• Customer Focus
• Composure
• Time Management

Responsibilities

• Provide excellent customer service to all internal and external guests.
• Create a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
• Accurately record donations.
• Independently lift up to a maximum of 50 pounds.
• Safely operate manual and/or power equipment (depending on location).
• Keep the donation area clean and free of debris.
• Complete donor receipts and offer the donor a copy.
• Sort donated items into designated categories.
• Follow prescribed safety and security practices, including reporting hazards and injuries to management.
• Maintain a clean, neat uniform and appearance.
• Assist truck and driver helpers with loading/unloading donations into company vehicles.
• Perform general housekeeping duties as needed.
• Perform other duties as directed.

Required Qualifications

• Previous customer service experience.
• Ability to provide exceptional customer service to internal and external customers.
• Ability to read, write, and comprehend basic instruction in English for safety purposes and communication with management.
• Effective verbal communication with associates and customers.
• Ability to continuously walk, stoop, stand, bend, lift, kneel, and climb for prolonged periods (up to 7 hours per 8‑hour shift).
• Frequent ability to lift up to 50 pounds.

Preferred Qualifications

• Minimum of six months of previous work experience.
• High school diploma or equivalent.
• Ability to work in a team environment.
• Previous experience working in a warehouse environment.
• Previous pallet packing and forklift experience.
• Basic computer skills.
• Multilingual with proficiency in English.