Donation Attendant Fairfax FT

About the role

Donation attendants are true Goodwill Ambassadors. Enjoy an active and dynamic position assisting donors of household goods. If you enjoy being around other people, working outdoors, and representing an organization that makes a positive impact on our community, then welcome home.

Essential Competencies

• Action Oriented
• Customer Focus
• Composure
• Time Management

Responsibilities

• Provides excellent customer service to all internal and external guests.
• Creates a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
• Accurately records donations.
• Independently lifts up to a maximum of 50 pounds.
• Safely operates manual and/or power equipment (depending on location).
• Keeps donation area clean and free of debris.
• Completes donor receipts and offers the donor a copy.
• Sorts donated items into designated categories.
• Follows prescribed safety and security practices, including reporting hazards and injuries to the General Manager, Store Manager, or Assistant Manager.
• Maintains a clean, neat uniform and appearance.
• Assists truck and driver helper in loading/unloading donations into company vehicles.
• Performs general housekeeping duties as needed.
• Performs other duties as directed.

Required Qualifications

• Previous customer service experience.
• Ability to provide exceptional customer service to internal and external customers.
• Ability to read, write, and comprehend basic instruction in English for safety purposes and communication with management.
• Ability to effectively communicate verbally with associates and customers.
• Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling and climbing for prolonged periods of time (up to 7 hours per 8‑hour shift).
• Ability to lift up to 50 pounds frequently.

Preferred Qualifications

• Minimum of six months of previous work experience.
• High school diploma or equivalent.
• Ability to work in a team environment.
• Previous experience working in a warehouse environment.
• Previous pallet packing and forklift experience.
• Basic computer skills.
• Multilingual with proficiency in English.