Donation Attendant

About the role

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering an inclusive environment where all employees feel valued, respected, and empowered to contribute fully. Location: Troy, NY. As a Thrift Store Donation Attendant, you will be the first point of contact for donors, ensuring a smooth and organized donation process. Your role includes receiving, assessing, and sorting donations while maintaining a clean and safe work environment. We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive.

Responsibilities

• Greet donors warmly and assist with unloading donations.
• Address donor questions about Goodwill, its mission, and donation guidelines.
• Keep accurate records of donor counts and volume; submit daily to supervisors.
• Assess, sort and price donations according to Goodwill’s guidelines.
• Provide tax receipts upon request and thank donors for their contributions.
• Maintain a clean, organized, and safe donation area inside and outside.
• Follow safety procedures, including proper lifting techniques and equipment handling.
• Assist with loading and unloading trucks as needed.
• Operate a pallet jack to move donations (Certification is preferred, training is provided).
• Represent Goodwill professionally with excellent customer service.
• Adapt to changing tasks in a fast‑paced environment and perform other duties as assigned.
• Perform other duties as assigned to support the store team and broader organizational goals.

Requirements

• Strong customer service skills.
• Attention to detail.
• Ability to lift, push, and pull up to 50 pounds.
• Flexibility in availability to meet business needs (Monday–Sunday, 9:00 am–9:00 pm).
• Willingness to follow safety guidelines and report concerns.
• Ability to operate a pallet jack (certification preferred; training provided).
• Goodwill provides training, protective equipment, and follows safety protocols to ensure a clean and secure work environment.

Benefits

• Generous time‑off policy.
• Health, wellness and financial resources to help you achieve personal goals.
• Robust health benefits including medical, dental, vision, parental leaves and company‑sponsored life insurance.
• Retirement matching programs and contributions.
• Transit and commuter benefits.

Schedule

The store operates Monday to Sunday, 9:00 am to 9:00 pm; flexibility in your availability is essential to meet the needs of the business.