Domestic Relocation Consultant I - US Remote

Relocation Consultant I - Remote The Relocation Consultant serves as the “navigator” of the relocation process for his/her domestic transferees. Responsibilities include, but are not limited to: administering relocation policy/program; counseling on best utilization of resources: coordinating the shipment of household goods, destination services and expense management. Ensure customer and client needs are met in a timely efficient manner through delivery of excellent service. - Maintains an assigned caseload, while delivering impeccable customer service to external and internal customers - Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family. - Demonstrate knowledge of Cartus’ products and services in all interactions with client and customer - Coordinate/Facilitate Cartus’ core products and services to assigned customers according to prescribed Cartus’ standards - Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue - Ensure data integrity in all Cartus systems. - Maintain compliance with Cartus’ corporate polices, programs, and standards - Other duties as assigned; training, special projects, client presentations, etc. QUALIFICATIONS / SELECTION CRITERIA - College degree or equivalent preferred - Customer service experience in multi task, call center environment - Influential verbal and written communication skills - One plus year relocation, real estate or related field experience