Consultant II Domestic Relocation - US Based Remote

About the role

The Relocation Consultant II serves as the “navigator” of the relocation process for domestic transferees. Responsibilities include administering relocation policy/program, counseling on best utilization of resources, reviewing and interpreting marketing reports, appraisals and inspections, overseeing the equity funding process, coordinating the shipment of household goods, destination services, and expense management. The primary caseload consists of Homesale activities while ensuring customer and client needs are met in a timely, efficient manner through delivery of excellent service.

Responsibilities

• Maintain an assigned caseload while delivering impeccable customer service to external and internal customers.
• Provide primary coordination for all phases of relocation activities on behalf of the client as outlined in the contractual agreement, ensuring exemplary customer service to the transferee and their family.
• Demonstrate knowledge of Cartus' products and services in all interactions with clients and customers, coordinating and facilitating core products and services according to prescribed standards.
• Recognize and identify cross-selling opportunities based on transferees' needs to generate new sources of revenue.
• Ensure data integrity in all Cartus systems and maintain compliance with corporate policies, programs, and standards.
• Ensure supplier partners perform all necessary tasks related to the sale and closing of each property.
• Establish effective working relationships with Network and Non-Network brokers in the implementation of primary functions.
• Coordinate ordering, review, and analysis of agent-prepared BMAs and property action plans.
• Coordinate the development of agents' property action plans and market updates as required by specific client contracts and programs.
• Serve as an objective real estate subject matter expert and resource to internal and external customers.
• Maintain a working knowledge of corporate client policy in the management of critical marketing information and events.

Skills

• Clear and concise written and verbal communication skills.
• Customer advocacy and superior customer service skills.
• Strategic thinker with strong judgment and decision-making skills.
• Interpersonal and influencing skills.
• Detail-oriented with the ability to multitask.
• Ability to work in a team environment.
• Cultural awareness.
• Innovative and resourceful.
• Computer literacy.
• Flexibility and ability to manage stress and pressure.
• Ability to plan and organize.

Requirements

• Two or more years of prior relocation or real estate experience with home sale closings.
• College degree or equivalent preferred.
• Two years of customer service experience in a high call volume environment.
• Influential verbal and written communication skills.
• Strong organizational and analytical skills.