Consultant EVIP Relocation - US Based Remote

About the role

The Executive Support Consultant serves as the single point of contact, owner, and navigator of the relocation process for senior-level/Executive VIP customers. Responsibilities include providing 24/7 availability, administering relocation policy/programs (including full scope of outsourced domestic and/or international services), and maintaining a reduced caseload while ensuring client needs are met through excellent service. Preference is given to candidates with both domestic and international experience, though either will be considered.

Responsibilities

• Provide single-point coordination for all phases of relocation activities as outlined in the contractual agreement.
• Deliver high-touch service through:
  • Timely, proactive communication and caseload management.
  • Reduction of touchpoints between customers and suppliers.
  • Coordination between suppliers to avoid duplication of customer document submission.
  • 24/7 accessibility.
  • Assistance with completing the customer’s needs assessment and required documentation.
• Conduct hands-on review, interpretation, and communication of supplier reports (e.g., BMAs, appraisals, inspections, household goods surveys) as applicable to each move.
• Demonstrate knowledge of Cartus products and services in all interactions with clients and customers.
• Coordinate and facilitate Cartus’s products and services according to prescribed standards.
• Conduct weekly updates with suppliers and support groups servicing the assigned caseload.
• Identify cross-selling opportunities based on transferee needs to generate new revenue sources.
• Ensure data integrity in all Cartus systems.
• Maintain and enhance relationships with Cartus’s internal departments and external suppliers/partners to meet and exceed client needs.
• Track policy exceptions in Atlas and communicate requests and trends to the Account Executive.
• Provide data input for client-customized reports.
• Participate in special projects as needed, including client presentations and client/supplier training.

Requirements

• Minimum of 3 years in relocation/mobility and domestic homesale experience.
• Bachelor’s degree preferred.
• Demonstrated technical skills, including proficiency in Atlas, Hex, Cartus Online, Excel, Word, and other required systems/applications.
• High level of accuracy and process orientation.
• Proven ability to problem-solve and manage multiple priorities.
• Strong communication, interpersonal, and influencing skills.
• Excellent service history and demonstrated leadership skills.
• Experience working with high-level executives preferred.

Skills

• Demonstrated ability to meet or exceed company service goals.
• Clear and concise written and verbal communication.
• Strategic thinking with strong judgment and decision-making skills.
• Interpersonal and influencing skills.
• Detail-oriented with the ability to multitask.
• Innovative and resourceful.
• Flexibility to work in a 24/7 role (further details discussed in the interview).
• Ability to manage stress and pressure.
• Strong planning and organizational skills.