Domestic Operations Support Agent I

Overview

The Domestic Operations Support Agent I is responsible for reviewing daily reports for AIT stations and Agents. Monitoring trends and addressing past due issues. Identifying solutions for on-time performance and Cartage Manual compliance. Assisting agents with training and portal usage. Resolving agent escalations between AIT and Agents.

Responsibilities

• Work on the training and assistance with the agent on the MyAIT for partners portal.
• Identify root cause for agent escalation issues and implement solutions as needed.
• Review On Time Reports for AIT Stations, ICs and agents on a daily basis to monitor trends and address past due issues.
• Review Cartage/Final Mile Snapshot. Monthly quarterly data on ASC quality, market focus, new agent focus on metrics and goal achievement.
• Responsible for reviewing primary agents’ coverage and rates and identifying uncovered and high cost areas that require improvement.
• Agent POD Scanned QMS Report, maintain goal of 5% for outstanding POD’s.

Qualifications

• Education Qualifications: High School Diploma Required.
• Experience Qualifications: 1+ years Customer Service Experience Required. 1+ years Freight Forwarding industry experience Preferred. 1+ years Trucking or Cartage related work experience Preferred.
• Skills And Abilities: Strong verbal and written communication skills. (Medium proficiency) Proficient in Microsoft Office suite (Medium proficiency) Excellent customer service and interpersonal skills (Medium proficiency) Have a strong work ethic and professional demeanor. (High proficiency) Ability to work as a team member. (High proficiency) Ability to work in a fast pace, high volume environment. (High proficiency) Strong organizational skills and attention to detail (High proficiency).

What AIT Can Offer You

• In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position).
• Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement.
• In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

What We Hope to See

• Customer Focus (knowing the customer business needs and acting accordingly; proactively addresses customer concerns. Assists business partners and customers to achieve their work goals via application of their own skills and knowledge; strives to provide consistent customer satisfaction.)
• Oral & Written Communication (Shaping & expressing ideas & information in an effective and professional manner. Uses appropriate grammar and choice of words in oral speech. Writes grammatically and uses appropriate business writing style.)
• Teamwork (Working as a productive member of a cohesive group toward a common goal. Offers support for others ideas and opinions. Expresses disagreement constructively. Provides assistance to others when needed. Shares his/her expertise with others.)
• Problem Solving (Having the ability to identify problems and issues of varying complexities and find effective solutions, considering multiple sides of an issue. Weighs consequences before making final decision. Not discouraged by ambiguous situations. Adjusts approach to achieve results.)
• Attention to Detail (Ensures one’s own work are complete and accurate; monitors the quality of work, verifies information, checks the accuracy of own and other’s work; organizes information and materials for others to understand.)

Pay and Benefits

The wage range for this position is $22.70-$32.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Schedule and Location

Flexible schedule available. Location details not specified.