Domestic Agent I

Responsibilities

• Quoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis.
• Track overhead shipments daily and route accordingly
• Route freight shipments across multiple transportation modes and services based upon client requests
• Proactively communicate with clients regarding status of freight
• Communicate with vendors/suppliers regarding shipment dispatch, routing and rates
• Manage daily on-time and defect codes, carrier re-weights and insure all masters rated
• Affirm paperwork, labeling and scanning for accuracy
• Assist local sales and domestic offices with air/ground freight issues
• Afford assistance in compiling customer specific key performance indicator (KPI) reports on a weekly/monthly basis as needed
• Understand the requirements/expectations of handling shipments of consequence – NFO, high-value, date/time specific, etc.
• Network with corresponding departments to ensure files are billed and posted prior to end of month
• Continuous learning through required compliance training and certifications of software and/or regulations
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

• Education: High School Diploma or GED (required)
• Experience: Less than one year of Freight Forwarding experience (required), 3+ years (preferred)
• SAP, AS400 experience (preferred)