Domestic Agent I

Overview

The Domestic Agent I has high visibility, is the primary contact for designated customers, and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction.

Responsibilities

• Essential: Quoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis.
• Essential: Track overhead shipments daily and route accordingly.
• Essential: Route freight shipments across multiple transportation modes and services based upon client requests.
• Essential: Proactively communicate with clients regarding status of freight.
• Essential: Communicate with vendors/suppliers regarding shipment dispatch, routing and rates.
• Essential: Assist local sales and domestic offices with air/ground freight issues.
• Essential: Manage daily on-time and defect codes, carrier re-weights and insure all masters rated.
• Essential: Compile customer specific key performance indicator (KPI) reports on a weekly/monthly basis as needed.
• Essential: Ensure paperwork, labeling and scanning for accuracy.
• Essential: Understand the requirements/expectations of handling shipments of consequence – NFO, high-value, date/time specific, etc.
• Non-Essential: Responsible for processing monthly inventory.
• Non-Essential: Responsible for other duties and responsibilities as the business deems necessary.

Qualifications

• Customer Focus: Knowing the customer business needs and acting accordingly; proactively addresses customer concerns. Assists business partners and customers to achieve their work goals via application of their own skills and knowledge; strives to provide consistent customer satisfaction.
• Oral & Written Communication: Shaping & expressing ideas & information in an effective and professional manner. Uses appropriate grammar and choice of words in oral speech. Writes grammatically and uses appropriate business writing style.
• Teamwork: Working as a productive member of a cohesive group toward a common goal. Offers support for others ideas and opinions. Expresses disagreement constructively. Provides assistance to others when needed. Shares his/her expertise with others.
• Problem Solving: Having the ability to identify problems and issues of varying complexities and find effective solutions, considering multiple sides of an issue. Weighs consequences before making final decision. Not discouraged by ambiguous situations. Adjusts approach to achieve results.
• Attention to Detail: Ensures one’s own work are complete and accurate; monitors the quality of work, verifies information, checks the accuracy of own and other’s work; organizes information and materials for others to understand.

Other Skills

• We Hope to See: High school diploma or equivalent
• We Hope to See: 0-3 Years Freight Forwarding experience required, 3 -5 years preferred
• We Hope to See: Basic math & geography skills
• We Hope to See: Ability to read, analyze, and interpret verbal and written requests/directions, including documents such as tariffs, safety rules, operating infrastructures, and procedure manuals
• We Hope to See: Ability to communicate and interact effectively with a variety of people; can effectively present information in one-on-one settings
• We Hope to See: Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions
• We Hope to See: SAP, AS400 experience is preferred
• We Hope to See: Basic to intermediate experience using MS Office
• We Hope to See: Basic knowledge or ability to learn regulations and compliance procedures associated with all areas of freight forwarding, domestic forwarding ground carriers, commercial airlines, and cartage
• We Hope to See: Basic knowledge of IATA and TSA regulations
• We Hope to See: Ability to add, subtract, multiply, divide using units of currency, weight, volume, and distance measurements
• We Hope to See: Time management is extremely important to meet customer deadlines in a fast-paced, high-volume work environment

About AIT Worldwide

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

What AIT Can Offer You

Base Compensation: Your base compensation is competitive and commensurate with experience. Bonus: You may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits: Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. Vacation: You may be eligible for up to 10 to 20 days of vacation (depending on tenure). Personal Days: You may be eligible for 2 personal days. Floating Holiday: You may be eligible for 1 floating holiday. Sick Days: You may be eligible for 5 sick days. Volunteer Hours: You may be eligible for 5 volunteer hours. Company Holidays: You may be eligible for 6 company holidays (plus Veterans Day for Veterans).

About AIT Worldwide Logistics

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

Equal Opportunity Employer

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled.