DOMESTIC OPERATIONS COORDINATOR

Position Overview

As a Domestic Operations Coordinator, you will be responsible for processes and procedures used in freight forwarding activities, while operating within a team to coordinate, process, and manage all domestic logistics related to our outgoing business flows from our various production facilities and 3rd party warehouses. Ensuring timely and accurate movement of freight and information, while providing exceptional customer service within the Operations Department.

Responsibilities

• Arrange and manage domestic freight shipments (LTL, FTL, expedited, intermodal) from pickup to delivery.
• Schedule pickups and deliveries with carriers based on customer requirements and service levels.
• Monitor shipment status, provide real-time tracking updates, and proactively resolve transit delays or issues.
• Prepare and review shipping documentation such as BOLs, rate confirmations, and delivery receipts.
• Ensure compliance with DOT regulations and internal freight handling standards.
• Oversee the coordination of domestic trade show and exhibition shipments, managing time-sensitive logistics and ensuring on-time delivery.
• Serve as a key point of contact for customers regarding orders, delivery schedules, and service inquiries.
• Communicate professionally and promptly via phone and email to provide shipment updates and resolve issues.
• Investigate and manage customer complaints or freight claims (damage, delay, loss), working with carriers to ensure resolution.
• Build strong relationships with customers by understanding their logistics needs and ensuring service excellence.
• Enter and maintain accurate shipment data in the transportation management system.
• Coordinate with internal departments including dispatch, warehouse, and billing to ensure operational efficiency.
• Verify carrier invoices against rate agreements and assist with billing discrepancies.

Qualifications

• Customer service oriented
• Attention to detail
• Problem solving attitude
• Active Listening
• Telephone Etiquette
• Basic Software Skills (Ms. Office & Ms. Excel)
• Basic Computer Skills

Education and Experience

• Freight industry experience +2 years (is must)
• Experience in freight forwarding operations processes and procedures
• Relevant experience coordinating domestic logistics for trade show and exhibition shipments is required

Pay

$28 - $35 Per Hour

Benefits

• 401(k)
• Health Insurance
• Dental insurance
• Vision Insurance
• Employee assistance program
• Health Savings Account (HSA)
• Life insurance
• Short Term Disability Insurance
• Long Term Disability Insurance
• Paid Time Off
• Tuition Reimbursement

Schedule

8-hour shift (Monday to Friday)