DOMESTIC OPERATIONS COORDINATOR

About the role

As a Domestic Operations Coordinator, you will be responsible for processes and procedures used in freight forwarding activities, while operating within a team to coordinate, process, and manage all domestic logistics related to our outgoing business flows from our various production facilities and 3rd party warehouses. Ensuring timely and accurate movement of freight and information, while providing exceptional customer service within the Operations Department.

Responsibilities

• Arrange and manage domestic freight shipments (LTL, FTL, expedited, intermodal) from pickup to delivery.
• Schedule pickups and deliveries with carriers based on customer requirements and service levels.
• Monitor shipment status, provide real-time tracking updates, and proactively resolve transit delays or issues.
• Prepare and review shipping documentation such as BOLs, rate confirmations, and delivery receipts.
• Ensure compliance with DOT regulations and internal freight handling standards.
• Oversee the coordination of domestic trade show and exhibition shipments, managing time-sensitive logistics and ensuring on-time delivery.
• Serve as a key point of contact for customers regarding orders, delivery schedules, and service inquiries.
• Communicate professionally and promptly via phone and email to provide shipment updates and resolve issues.
• Investigate and manage customer complaints or freight claims (damage, delay, loss), working with carriers to ensure resolution.
• Build strong relationships with customers by understanding their logistics needs and ensuring service excellence.
• Enter and maintain accurate shipment data in the transportation management system.
• Coordinate with internal departments including dispatch, warehouse, and billing to ensure operational efficiency.
• Verify carrier invoices against rate agreements and assist with billing discrepancies.

Requirements

• Freight industry experience (2+ years required).
• Experience in freight forwarding operations processes and procedures.
• Relevant experience coordinating domestic logistics for trade show and exhibition shipments.
• Must be eligible to work in the United States and pass TSA eligibility screening.

Qualifications

• Customer service oriented.
• Attention to detail.
• Problem-solving attitude.
• Active listening and telephone etiquette.
• Basic software skills (Microsoft Office & Excel).
• Basic computer skills.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Schedule

8-hour shift (Monday to Friday).

Pay

$28–$35 per hour.

Benefits

• 401(k).
• Health Insurance.
• Dental insurance.
• Vision Insurance.
• Employee assistance program.
• Health Savings Account (HSA).
• Life insurance.
• Short-term Disability Insurance.
• Long-term Disability Insurance.
• Paid Time Off.
• Tuition Reimbursement.

This is a full-time, on-site position based in Cleveland, OH or Chicago, IL.